Categories: Travel

“Chaos in the Streets: Humanity’s Struggle Unleashed”


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Numerous JetBlue travelers were set “out on the street like animals” after their return flight to Boston from Turks and Caicos was postponed by 24 hours according to their statements.

No arrangements were made by the airline for the passengers, who reported feeling “traumatized” after being expelled from the airport along with their families on Saturday evening.

Marty, one traveler, shared with Boston 25 News: “To abandon people on the streets like animals is certainly something that I will never forget for the rest of my life.”

He mentioned that his children were weary after their flight had already been delayed for several hours on Saturday. He indicated that locating accommodations was exceedingly challenging, given that there were no hotel rooms available on such short notice that night.

“[It was] simply a very disturbing, harrowing experience,” he remarked. “You have three little kids all looking to you for an answer, a spouse looking at you for guidance.

“For the first time as a husband, father, and man, I had no clue how I was going to find shelter for my family for a night.”

The airline did not provide any arrangements for the travellers after the 24 hour delay left them stranded in Turks and Caicos, they claim (Getty Images)

Others reported that JetBlue personnel were unhelpful, forcing them to rely on themselves. Another passenger, Brett, expressed they had been “thrown to the street like dogs.”

“We kept asking, ‘where do you want us to go? What are we supposed to do? How can you just abandon us to the street like dogs in a foreign land?”

Brett informed Boston 25 that he ultimately spent $1,000 for an AirBnB that accommodated 10 people in a “terrible, dubious” area of town. “The location resembled a scene from a horror film,” he remarked. “Wild dogs were chasing the taxi as we drove past… the kids were panicking, asking, what do we do now?”

In an official statement, JetBlue explained that the substantial postponement of the flight was due to “intense air traffic control congestion and prolonged holding” and conveyed their apologies to those impacted for the “frustrating circumstance.”

“While the delay was due to factors beyond JetBlue’s influence, we recognize the consequences this disruption caused for our customers’ arrangements,” the statement articulated.

The airline mentioned that passengers were permitted to file reimbursement claims for any “out-of-pocket costs” incurred during the delay and would be granting each customer a $200 travel credit.

Nevertheless, many were dissatisfied. “This was way beyond a mere delay,” Marty stated.

“This involved sending individuals to the streets in a third-world nation during the early hours of the night and expecting them to manage on their own without any alternatives.”


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