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POSITION SUMMARY
Our roles are not merely about facilitating a seamless check-in and check-out for guests. Rather, we aspire to create an experience that is unforgettable and distinctive. Our Guest Experience Specialists proactively provide a diverse array of services that assist guests throughout their stay. Their responsibilities extend beyond typical front desk duties to encompass ownership of the guest’s experience in key areas within the hotel with a focus on a “guest first” attitude. They are authorized to navigate their environment and perform necessary tasks. From handling operational requirements, fulfilling guest inquiries, preparing reports, serving high-quality meals, to highlighting local attractions, the Guest Experience Specialist ensures that transactions are integrated into the overall experience.
Regardless of your position, there are essential elements that contribute to success – establishing a safe working environment, adhering to company regulations, safeguarding confidentiality, protecting company resources, maintaining quality standards, and ensuring your uniform, personal appearance, and communications remain professional. Guest Experience Specialists will be actively engaged on their feet and moving around (standing, sitting, or walking for prolonged periods) and adopting a hands-on approach to their tasks (moving, lifting, carrying, pushing, pulling, and placing items weighing 25 pounds or less without assistance; stretching overhead and below the knees, which includes bending, twisting, pulling, and stooping). Successfully managing all these responsibilities (along with other reasonable job duties as needed) is crucial for Guest Experience Specialists – ensuring we get it right for our guests and our business every single time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal employment opportunity employer. We are committed to hiring a diverse workforce and fostering an inclusive, people-centered culture. We adhere strictly to non-discrimination based on any protected factor, including disability and veteran status, or any other basis under applicable law.
At AC Hotels, we hold the belief that meticulous attention to detail constitutes the highest form of generosity we can provide. From the artful presentation of a beverage to the sleek, refined ambiance, AC Hotels and our team members understand that when we have the time to create, we also have the time to make it exquisite. Our guests recognize and value the thoughtful design of AC Hotels as well as the detail-oriented nature of our team members. If you seek genuine hospitality, AC Hotels provides the ideal setting. Team members embody a global perspective and a passion for details. They exhibit an innate curiosity to learn and explore new ideas. Whether staying abreast of trends in art, technology, or design, team members are enthusiastic about sharing with guests and others.
Team members aim to delight others and constantly contemplate how they can enhance the service experience. If this resonates with you, we encourage you to investigate career opportunities with AC Hotels. By becoming a part of AC Hotels, you join a collection of brands under Marriott International. Be in a place where you can excel, begin your journey towards purpose, belong to an incredible global team, and become the finest version of yourself.
This page has been generated automatically; to view the article in its original site, you can visit the link below:
https://careers.marriott.com/lifestyle-guest-experience-specialist/job/FC02199138D690F3F88E621555898040
and if you wish to have this article removed from our website, please reach out to us
This page was generated programmatically. To view the article in its initial location, please visit…
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This page was generated automatically; to view the article in its initial location, you may…
This page was generated automatically. To view the article in its original setting, you can…
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