Direct Payments and pre-paid playing cards – vital replace from Westmorland and Furness Council

We are conscious that some Adult Social Care clients who obtain Direct Payments to pay for his or her care and help have been experiencing issues with making funds on their pre-paid card.

This subject can be impacting care suppliers and private assistants who’re anticipating funds for providers delivered.

We have been working intently with our pay as you go card provider Prepaid Financial Services (PFS/EML) to cope with a big subject which they’ve reported on their web site:

“We are currently experiencing an incident which is impacting some users accessing the cardholder portal. If you are affected, please be assured we are working hard to restore service. Please be aware this also affects call centre staff accessing your account details. Please check here for further updates. We apologise for any inconvenience and thank you for your patience”.

This is a nationwide subject impacting on folks and native authorities throughout the nation. 

We perceive you could have frustrations and issues about this subject. Westmorland and Furness Council officers are additionally unable to entry elements of the system.

While name instances are lengthy by Prepaid Financial Services, they can make pressing funds usually if there may be an present payee in your account.

We will proceed to supply updates as extra data turns into out there. Thank you on your persistence and understanding.

Our card supplier’s web site can be offering common updates: PFS Service Status

If you continue to want help, please name PFS/EML buyer providers on 0207 127 8160. 

To communicate to somebody at Westmorland and Furness Council, please name the Adult Social Care SPA on 0300 373 3301, and ask to talk to the Direct Payments Team.