The way to Entry Your KPLC Tokens if SMS Delays, Deleted by Mistake

You’ve simply topped up your Kenya Power (KPLC) pay as you go meter, however the essential message containing the 20-digit code both fails to reach or, in a second of oversight, is unintentionally deleted out of your telephone. 

Well, there are methods you may shortly resolve this widespread concern, making certain you regain entry to your bought tokens.

One of essentially the most accessible and broadly used strategies for token retrieval is the Kenya Power USSD service. 

The USSD service is a mobile-based platform that operates with out the necessity for an web connection, making it best for a broad vary of customers.

Collage picture of Smart Meters rolled out by Kenya Power

Photo

Kenya Power

To provoke the method, merely dial the code *977#, choose “Prepaid Services (Token)”, then select “Latest Token” or “Token Details”.

Enter your 11‑digit meter quantity, and you’ll obtain an SMS together with your previous few token codes, together with the newest one you obtain.

After confirming your meter quantity, the request is processed by Kenya Power’s techniques. This often takes just a few moments.

You will then obtain an SMS in your telephone containing the exact 20-digit token code you want, usually accompanied by particulars of your previous few token transactions for straightforward verification.

Other than the USSD service, the MyPower cell utility additionally provides a complete digital resolution for smartphone customers.

This app gives centralized entry to varied KPLC functionalities, together with token retrieval.

Once you’ve got downloaded the app, you don’t even have to log in. Just navigate to the “My Bill/My Token” menu, then enter your meter quantity. 

By inputting your particular meter quantity throughout the app, you’ll achieve entry to an in depth listing of all of your earlier token purchases.

This historical past contains the date of buy, the quantity, and critically, the 20-digit token code for every transaction.

A photograph of a buyer keying in tokens in a pay as you go electrical meter.

Kenyans.co.ke