DOT: May Cancellation Rate, Complaints Down

The cancellation price in May for U.S. carriers was 1.1 %, down from 1.4 % in May 2024, however up from 0.8 % reported for April 2025, in accordance with the most recent U.S. Department of Transportation Air Travel Consumer Report.

The variety of flights operated by U.S. carriers in May elevated about 3.1 % yr over yr to greater than 660,000, additionally larger than the practically 638,800 flights reported in April. 

U.S. carriers with the bottom May cancellation charges included Allegiant Air (0.2 %), Hawaiian Airlines (0.3 %) and JetBlue Airways (0.5 %). Airlines with the very best cancellation charges included American Airlines community (2.1 %), United Airlines community (1.4 %) and Spirit Airlines (1.2 %). Networks embrace branded codeshare companions.

U.S. airways in May dealt with practically 42.1 million baggage, down from the 43.4 million dealt with a yr prior however up from the 38.8 million dealt with in April. The May mishandled baggage price was 0.49 %, down from the 0.58 % reported in May 2024, however larger than the 0.43 % reported in April 2025. 

DOT in May obtained greater than 6,550 submissions—complaints, inquiries and opinions—down from the practically 7,750 reported a yr prior, however up from the greater than 5,500 reported in April. 

U.S. airways accounted for practically 76 % of the submissions, with overseas carriers at 21 % and journey companies at 2.5 %. Submissions concerning the ten largest reporting U.S. carriers and their branded networks decreased about 1.5 % yr over yr to 4,800. 

RELATED: April U.S. Fights Up, Cancellations Down