Work-Study Diploma in Customer Experience Management (Lifestyle & Client)

Course length: 30 months

If you’re customer-centric and revel in participating folks, that is the course for you.

This course equips trainees with the talents, data {and professional} attributes to handle buyer expertise both within the aviation or life-style & client monitor of all different sectors. The frequent skills-sets to be acquired by the trainees embody the capability to carry out buyer behaviour evaluation, develop, execute and handle high quality buyer expertise.

Work-Study Training sample

Day Release – One day of classroom classes per week at ITE, with the remaining work-week spent on the office for On-the-Job Training.

Click here for Course Module Details [PDF, 507 KB]

Employers that want to supply coaching locations, please click on HERE.

What you may study

• Produce client behaviour insights on services or products

• Provide personalised buyer content material

• Manage gross sales and e-commerce providers

• Manage service expertise and consumer design

• Manage customer support and high quality

• Manage digital advertising and marketing operations

• Manage buyer/ stakeholder communication

• Develop AI options

Entry necessities

Applicants should meet the next minimal entry necessities:

1. ITE graduates from any one of many following programs + cross firm screening & interview;

   • Nitec with GPA ≥ 2

   • Higher Nitec:

OR

2. In-service staff⁺ with:

⁺In-service worker could also be invited for an admission interview

Career alternatives

Work-Study Diploma in Customer Experience Management graduates of life-style & client monitor are employed by each non-public and public sector organisations. 

The job title held is Customer Service Representative. Career development prospect will enhance when graduates purchase expertise and improve their expertise and data.

For basic queries on the course, please e mail ibt@ite.edu.sg

Apply now

Related programs

Work-Study Diploma in Patient Management & Services

Work-Study Diploma in Event Management

Work-Study Diploma in Customer Experience Management (Aviation Services)