Job Utility for Travel Operations Coordinator at FlyFlat

 

Job Title: Travel Operations Coordinator

(Remote Opportunity)

Company Overview: FlyFlat is redefining luxurious and high-volume journey operations by combining precision, velocity, and customized service. Our concierge and journey operations groups guarantee seamless billing, itinerary creation, and shopper assist. With a deal with excellence and effectivity, we empower our shoppers to journey effortlessly whereas supporting our international crew members with the instruments and setting they should thrive.

Introduction: As a Travel Operations Coordinator at FlyFlat, you’ll play a central position in guaranteeing clean shopper experiences by managing billing, cost workflows, and polished itineraries. This distant position is right for somebody detail-oriented, organized, and proactive, with a ardour for journey logistics. If you excel in fast-paced environments and revel in problem-solving, this chance will mean you can develop and make a significant influence.

 

Responsibilities:

Billing & Payment Processing

• Create and handle invoices utilizing FreshBooks.
• Handle multi-method funds together with Stripe (bank cards), Crypto, PayPal, Wire, and ACH.
• Track and reconcile shopper funds throughout a number of strategies.
• Collaborate with inner groups to make sure billing accuracy and resolve discrepancies promptly.

Itinerary Management

• Build polished, client-ready itineraries utilizing Travefy.
• Select seats and incorporate related journey preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers).
• Coordinate with Concierge and Booking groups to make sure correct and well timed supply of all client-facing paperwork.

Operational Support

• Support execution of day by day reserving workflows and associated duties
• Ensure bookings and associated operational actions are accomplished precisely and on time
• Follow inner SOPs and establish alternatives for course of enchancment.

 

Qualifications

• 1-2 years expertise in journey operations, coordination or associated roles.
• Prior expertise with FreshBooks, Stripe, and/or different invoicing instruments
• Familiarity with itinerary-building platforms (particularly Travefy).
• Working information of journey logistics, together with passenger info and preferences (e.g., KTN, FFN).
• Comfortable working in a distant, fast-paced setting.
• Strong organizational expertise with consideration to element and accountability.
• Familiarity with collaboration instruments comparable to Slack, Google Sheets, and Asana is a plus.
• Strong written and verbal English communication expertise.

 

Conclusion: Joining FlyFlat as a Travel Operations Coordinator means stepping right into a dynamic, international setting the place your consideration to element and dedication to excellence will instantly form shopper experiences. With alternatives for profession progress and publicity to high-volume luxurious journey operations, you’ll play a pivotal position in driving our mission of seamless and memorable journeys.

Compensation and Employment Details:

• Full Time, 5 days per week
• Compensation $500 – $800 per 30 days relying on expertise.
• Shifts: 9 hour shifts (together with 1 hour lunch break); day or evening relying on enterprise wants

 

We are enthusiastic about the potential of you becoming a member of us on this enterprise and sit up for seeing the profound influence you should have on our group.