Supervisor, Global Travel | Careers at McDonald’s

The Global Travel Supervisor performs a pivotal function in overseeing day-to-day operations of our international journey program, specializing in a seamless expertise for our vacationers throughout the company. Working carefully with the Global Travel Manager this place helps strategic journey initiatives to make sure this system meets the necessity of vacationers right now and tomorrow whereas balancing price and expertise.

This function acts as a key liaison between inside stakeholders, journey service suppliers, and different company capabilities, contributing to the continued optimization of the worldwide journey program.

Note: This function follows a hybrid schedule requiring 3 days every week within the workplace, and candidates should be native to Chicago, IL.

Global Travel Program Strategy and Priorities

• Work in collaboration with the Global Travel Manager to assist McDonald’s regional and international initiatives, new merchandise and course of implementations.

Operations

• Support Global Travel Manager to handle day-to-day operations of the worldwide journey program together with US and abroad markets. Tasks not restricted and can embrace venture assist, resolving customer support, and expertise points
• Manage day-to-day journey queries and operational initiatives and duties. Support the Global Travel Manager the place required and of their absence
• Proactively handle TMC partnerships – particularly day by day operations, service ranges and adherence to McDonald’s coverage and processes.
• Maintain and improve McDonald’s most well-liked on-line reserving device/s, working carefully with the device suppliers, markets and journey businesses to assist and resolve any points or modifications to setup
• Perform system upkeep as wanted (new hires, employment terminations, profile questions, and so forth.)

Problem Solving

• Manage points and escalations calmly and successfully with problem-solving abilities, and inventive options

Supplier Strategy and Supplier Management

• Understand provider technique for this system. Support to handle, preserve and monitor provider partnerships making certain agreements maximize financial outcomes, ship key mutual goals, worth and leverage to McDonald’s.
• Attend and assist efficiency critiques with journey companions.
• Proactively monitor, preserve and execute employer profit packages
• Management and monitoring of unused tickets and UATP playing cards.

Stakeholder Engagement and Communication

• Become a trusted advisor, have interaction and collaborate with key stakeholders throughout all departments to know their necessities, educate and make sure the journey program helps them as wanted. Build assist and consensus round initiatives and develop motion plans to handle alternatives.
• Own and interact provider community adoption to focus on the advantages of the McDonald’s Travel Program and assist on boarding.
• New worker coaching and communication for journey program.
• Lead and function with authority, potential to behave independently internally and externally.
• Be buyer targeted; make use of wonderful judgment, discretion and customer support abilities, together with diplomacy.
• Support in designing and executing impactful communication materials to have interaction vacationers on new initiatives, alternatives and updates to drive total compliance and additional consciousness of the journey program.
• Support in giving displays, facilitate conferences, and develop/present coaching

Data Analytics

• Support to trace and analyze journey program efficiency, behaviors and create related engagement to focus on program worth to key stakeholders.
• Support to watch journey coverage compliance and develop methods to extend compliance.
• Understand journey information and have the flexibility to independently assist requests and/or develop displays as wanted.

Continuous Improvement and Quality Management

• Demonstrate a steady enchancment mindset.
• Stay present on business traits, greatest practices, and rising applied sciences in company journey administration.
• Support enchancment methods to optimize the efficiency of this system together with and never restricted to enchancment of controls, price, effectivity, service, or visibility of data.

Education And Experience
Minimum 8+ years prior company expertise managing journey globally.

Required Knowledge, Skills and Abilities

• Experience in creating and managing relationships with journey companions together with journey administration firms, airways, resorts and rental automobile suppliers.
• Experience in managing international company journey / card companies program and in implementing and managing company journey insurance policies.
• Must have broad understanding of normal enterprise ideas and disciplines together with finance/accounting, company card packages, journey administration, and so forth.
• Experience using and understanding journey expertise instruments i.e. on-line reserving instruments, reporting dashboards, re-shopping expertise, third get together companies.
• Strong understanding of the impression of expertise for course of enhancements.
• Experience in creating data-driven methods to proper measurement or improve the journey program.
• Ability to attract strategic insights from journey, company card and expense information. Analyze to successfully summarize and current perception based mostly on the wants of the viewers
• Detail oriented.
• Clear, concise and empathetic verbal and written communication kinds. A key attribute would be the potential to work throughout a number of markets and navigate cultural variations.
• Ability to handle communications throughout the company from senior management to the broad worker inhabitants.
• Ability to handle versatile working hours to accommodate international markets and assorted time zones.
• Proven document of being an efficient crew participant devoted to collective success. The potential to advertise cooperation and remedy issues in a well timed, artistic, {and professional} method.
• Proficiency at working carefully and collaboratively with a number of departments, management and in cross-functional groups globally.
• Ability to adapt to quickly altering environments and calls for.
• Proven document of experimentation and openness to suggestions, studying from each successes and failures.
• Ability to efficiently prioritize and handle a number of priorities concurrently and independently. Make sound judgments and choices independently.
• Demonstrated dedication to the corporate’s core values, together with a dedication to excessive moral requirements, unquestioned integrity, and a dedication to advancing the corporate’s variety & inclusion commitments.
• Experienced and fluency with Microsoft Office

Bonus Eligible: Yes

Benefits Eligible: Yes

The anticipated wage vary for this function is $75,700.00 – $94,620.00 per yr
 
The above represents the anticipated wage vary for this job requisition. Ultimately, in figuring out your pay, we may take into account your expertise, and different job-related elements.