Purchasing and flying Delta’s new journey experiences: Your questions, answered

Editor’s Note: The unique model of this story ran May 15, when Delta’s up to date merchandise and new journey experiences first grew to become accessible for buy.  

Beginning Oct. 1, Delta will fly new journey experiences alongside refreshed merchandise: Basic, Classic and Extra for Delta Main, and Classic and Extra for merchandise Delta Comfort and above.*

^{*Extra accessible on flights originating from U.S. and Canada. Other choose worldwide places apply.} 

 

For extra on what these adjustments may imply for you, learn the Q&A beneath.  

Q: What’s altering?  

• A: If you bought a “Basic Economy” ticket (now “Delta Main Basic”) or a non-refundable ticket (now “Classic”) on your journey, it is best to count on no adjustments to your journey expertise.
• If you bought a “Refundable” expertise for journey on or after Oct. 1 in a market the place “Extra” was launched, you’ll robotically obtain the “Extra” expertise; there isn’t any motion it’s good to take.

Q: Can I modify my chosen expertise (Basic, Classic or Extra) or product (Delta Main, Delta Comfort, Delta First, Delta Premium Select or Delta One) post-purchase?  

• A: Experiences usually are not capable of be modified post-purchase. However, if you need a special expertise, you’ll be able to cancel your itinerary and e book a brand new one (topic to relevant charges and/or fare variations).
• Product upgrades (e.g., shifting from Delta Main to Delta Comfort or Delta First) are allowed post-purchase for patrons touring in Classic or Extra experiences. When you improve your product, your unique expertise classification stays constant throughout your journey. For instance, in the event you initially booked Delta Main Classic roundtrip from ATL to LAX and select to improve your return flight to Delta First, your return section can be ticketed as Delta First Classic, preserving your expertise whereas enhancing your product.
• Customers who choose a Basic journey expertise usually are not eligible for product upgrades, however could buy seat assignments inside their present product if accessible.

Q: Will Basic, Classic and Extra experiences be provided on each route Delta flies? What about mixed-metal itineraries (i.e., worldwide routes that embrace Delta steel for one leg of the journey and a associate airline aircraft – KLM, Air France, Korean Air, and many others. – for an additional leg)? 

• A: Our rebranded experiences (“Basic” and “Classic”) will exist throughout the Delta system; nonetheless, “Basic” will be subject to availability.
  Our new “Extra” experience will be limited to itineraries originating in the U.S. and Canada, as well as select international markets.
• If “Extra” is not available in a given market, customers will see the legacy “Refundable” product in its place.

Q: How will the Basic, Classic and Extra experiences affect upgrade eligibility for Medallion Members? 

• A: Your Medallion Status and product purchased (i.e., Delta Main, Delta Comfort, Delta First, Delta Premium Select or Delta One) remain the most significant factors when determining your upgrade eligibility.
• In instances where multiple Medallion Members have equivalent Status (Medallion and Million Miler) and purchased the same product, those who purchased an “Extra” experience will receive priority.

Q: What is included in the “Extra” experience?  

• A: Customers who purchase “Extra” receive:
  • Higher boarding priority within Delta Main (Zone 5)
  • Base mileage earn at 7 miles per dollar spent on your ticket (excluding taxes and fees)
  • Full refundability of the unflown portion of the ticket back to the original form of payment
  • Same-Day Confirmed flight changes (where available in the U.S. and Canada)
    

Q: What should I do if My Trips is not displaying the “Extra” experience I purchased?

A: All trip details should reflect the correct products and experiences that you purchased. Even if you do not see the updates in your trip details, the boarding zone and other benefits of Extra will still appear in Delta systems and should be applied correctly.