A New Period for Business Travel and Expense: SAP Concur and Amex GBT Set up Strategic Alliance

Today, SAP Concur introduced a strategic alliance with American Express Global Business Travel (Amex GBT) and the launch of Complete by SAP Concur and Amex GBT. Complete, a co-developed next-gen resolution with AI at its core, is meant to mix reserving, servicing, funds and expensing into one expertise. Complete will profit from every entity’s expertise, and enterprise journey experience. Concur Expense may even combine with Amex GBT Egencia offering further choices for purchasers excited by an built-in journey and expense resolution. The two firms will allocate funding and growth sources to construct joint improvements on behalf of mutual prospects with the imaginative and prescient to redefine the company journey and expense expertise.

“This strategic alliance represents the future of travel and expense management. By uniting SAP Concur technology and global expertise with Amex GBT’s unmatched marketplace, software and service plus our mutual AI capabilities, we are delivering a unified solution that makes business travel not only easier, but smarter and more impactful for organizations everywhere,” stated Fred Fredericks, General Manager and Chief Product Officer, SAP Concur.

The mixed funding by means of this strategic alliance creates a chance to ship end-to-end worth in three foundational areas – market, software program, and companies. Complete can be a streamlined resolution with a single street map and built-in servicing mannequin offering prospects with accelerated innovation and program optimization together with:

• The integration of the Amex GBT market into Complete – entry to 600+ airways and spanning 2 million+ properties – and into the SAP Concur expertise stack, providing higher incentives and price financial savings.
• Access to richer airline, resort, floor and rail choices and Complete will ship the subsequent technology of contemporary retailing.
• Access to unified traveler help by way of an built-in chat agent designed to ship a single expertise to handle your complete journey with elevated time financial savings and an ideal person expertise.
• Expedited releases of NDC content material delivering elevated content material choices, selection and readability of fares plus elevated compliance inside present journey insurance policies.
• The capacity to learn from mixed AI choices educated on the unrivaled knowledge from Concur Travel and Expense and Amex GBT that represents hundreds of thousands of journeys and transactions to fine-tune experiences in close to real-time.

“This daring step ahead with SAP Concur reimagines how journey and expense options can ship unprecedented worth to our prospects and their vacationers within the AI age. Our distinctive collaboration empowers us to construct new software program collectively that deeply integrates our knowledge, market, and servicing capabilities throughout each journey and expense to ship the longer term that the trade seeks,” stated Evan Konwiser, Chief Product & Strategy Officer, Amex GBT.

Availability

Later this month, mutual prospects may have entry to Complete with further options to observe within the coming months. Concur Expense integration into Amex GBT Egencia can be accessible quickly. Future co-innovations will proceed to roll out in core areas together with content material availability and show, journey supervisor capabilities, using AI to create a brand new reserving expertise, handle journey disruptions and supply program insights. Lastly, the SAP Concur Partner Program for TMCs will remodel and is meant to generate worth for our mutual present and future prospects.

Looking Ahead

Today marks the start of an thrilling journey. Over the approaching months, we are going to share extra about how Complete is evolving and the way organizations worldwide can profit from an AI-powered journey and reserving expertise that’s delightfully seamless, constructed to be taught and made to suit.

Learn extra about Complete by SAP Concur and Amex GBT here or go to us October 15-16 in New York on the Business Travel Show Americas.