No-show Sydney images agency ‘robbed newlyweds of recollections’

A marriage images firm has been slapped with a AUS$100,000 (NZ$113,000) fee order after dudding dozens of {couples} on their large day.

Emily Andres of Parramatta-based agency Andres & Co has been outed by NSW Fair Trading after no-shows and failing to ship snaps to newlyweds over two years.

The watchdog positioned a public warning on Andres & Co in 2024 after receiving 68 complaints from {couples} who didn’t get the costly packages they paid for.

AAP has tried to contact the corporate with out success.

Facebook’s marriage ceremony dialogue pages from the realm are awash with offended and anxious brides after contracting the corporate.

One self-described “sad and stressed bride to be”, posted in pressing want of a stand-in photographer after realising they’d been “completely ghosted”.

“Another Andres and Co victim here. We have a wedding booked in for 3/10/24 … Joey was forthcoming and great at the start with us,” they posted.

“Once a deposit was paid, we have had no contact from them despite calling and emailing them for weeks on end … right now I have no faith that he will even turn up for our wedding day. “

On Tiktok, a newlywed shared her frustrations after shopping for a images bundle however receiving nothing again.

“He shot all of the most amazing coverage of my ceremony … now he’s not responding to anything,” she stated.

She informed others to “trust your gut” when hiring for his or her big day.

“Alas I wish I trusted mine. I wish i went and found someone new when all the story broke out … and now I’m suffering.”

Subcontracted photographers or manufacturing assistants additionally shared their frustrations on-line at not being paid for work.

On Monday, NSW Fair Trading introduced the complaints produced a profitable prosecution.

Andres was discovered chargeable for 15 breaches of shopper legislation, fined AUS$48,250(NZ$54,720) and ordered to pay one other AUS$51,760(NZ$58700) to compensate {couples}.

“There is only one opportunity to capture a wedding day, and this trader has robbed many couples of that moment,” NSW Fair Trading Commissioner Natasha Mann stated.

“While no monetary penalty can change that, I am pleased to see the trader being held to account.”

The offending passed off between March 2023 and February 2025, together with {couples} that have been left as much as AUS$5000(NZ$5670) out of pocket.

Andres & Co have 4 weeks to attraction the choice and high quality.