£10m superb for on-line operator Platinum Gaming Limited

22 October 2025

A playing enterprise can pay a £10 million penalty after a Gambling Commission investigation revealed Anti-Money Laundering (AML) and social duty failings.

Platinum Gaming Limited – which operates unibet.co.uk and uk.bingo.com – can even obtain a warning and should endure a third-party audit to make sure it’s successfully implementing its anti-money laundering and safer playing insurance policies, procedures and controls.

Social duty failures included:

• using a buyer interplay system which didn’t determine a participant as susceptible to hurt regardless of the participant shedding £5,000 inside 24 hours of registration and occurring to lose greater than £16,000 in lower than three months.
• not interacting with a client who misplaced over £31,000 inside 9 months, hit their month-to-month loss restrict on six events, and demonstrated markers of hurt related to excessive velocity playing.
• not figuring out a client who exceeded their £2,500 loss restrict inside 16 minutes of registering their account as doubtlessly being susceptible to hurt. The operator additionally didn’t determine binge playing.
• not interacting with a buyer throughout a 23-day interval by which they staked £73,000 and misplaced £4,100.

Anti-money laundering failures included:

• the Licensee’s cash laundering/terrorist financing danger evaluation didn’t keep in mind prospects whose account(s) had been closed by the Licensee as a result of cash laundering or terrorist funding considerations previous to 2023. This enabled some prospects whose accounts had been blocked to open new accounts and gamble.
• the AML coverage in place on the time lacked readability across the stage of buyer due-diligence and enhanced buyer due-diligence measures performed and the way this was decided by the extent of danger displayed by a buyer.
• regardless of being lined within the Licensee’s danger evaluation, there was no proof that potential high-risk elements akin to high-risk occupation, excessive ranges of transactions by way of deposits and withdrawals and a excessive stage of loss, had been thought of when buyer critiques had been undertaken.

This is the second event Platinum Gaming have confronted enforcement motion – in 2023 they had been fined £2.9m for social duty and anti-money laundering failures.

John Pierce, Commission Director of Enforcement, mentioned: “While business huge progress has been made in decreasing unchecked excessive spending, the failings at Platinum Gaming are significantly disappointing. The case revealed critical shortcomings in buyer interplay techniques, together with failures to determine and act on clear markers of hurt. These included customers shedding 1000’s inside hours or days of registration, repeatedly breaching loss limits, and exhibiting patterns of binge and high-velocity playing with out applicable intervention.

“Significant anti-money laundering failures were also identified. These included gaps in the licensee’s risk assessment, which failed to account for previously blocked accounts linked to money laundering concerns, and a lack of clarity in the AML policy around due diligence thresholds. Customer reviews did not consistently consider high-risk factors, despite these being outlined in the licensee’s own framework.”

He continued: “Alongside the £10 million monetary penalty this operator is required to conduct a follow-up impartial audit and inside investigation – offering common updates to the Commission. These added situations are designed to drive significant change, reinforce accountability, and embed a tradition of compliance.

“Senior leaders must take ownership of compliance outcomes and ensure lessons are embedded across the organisation, supported by structured reporting and board level oversight – and further regulatory activity will remain a possibility.”

Read Platinum Gaming Limited full penalty.

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Last up to date: 22 October 2025

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