CEO Ed Bastian shares Thanksgiving journey optimism with CBS Information

Following the official reopening of the U.S. authorities Wednesday night time, Ed appeared on CBS Mornings to reassure clients that Delta is prepared for vacation journey. 

1:00 p.m. Thursday, Nov. 13

Following the official reopening of the U.S. authorities Wednesday night time, CEO Ed Bastian appeared on CBS Mornings to reassure clients that Delta is prepared for vacation journey. 

“The system should return to normal by the weekend…and normal for us is an incredibly safe, incredibly reliable, great experience,” Ed mentioned. “Thanksgiving is going to be a great holiday period of travel.” 

We proceed to function the overwhelming majority of our flight schedule in coordination with the FAA. As at all times, security stays our prime precedence.

• Planned FAA-directed cancellations are full by means of Nov. 14. With minimal ATC constraints, we count on regular operations and are intently monitoring for any potential disruptions.
• We proceed to offer further flexibility for patrons who’ve skilled disruptions touring to, from or by means of the impacted markets to alter, cancel or refund their flights, together with Delta Main Basic fares, with out penalty throughout this journey interval. See journey waiver particulars here.
• For probably the most up to date data, clients ought to go to delta.com or the Fly Delta app to examine flight standing or discover choices.

9:00 p.m. Wednesday, Nov. 12

1:00 p.m. Wednesday, Nov. 12

5:00 p.m. Tuesday, Nov. 11

Delta’s operation is steady as our individuals care for patrons who’ve skilled cancellations and delays on account of Air Traffic Control constraints. As at all times, security stays our prime precedence.

• Delta expects to function the overwhelming majority of our flight schedule and continues to coordinate with the FAA. Planned FAA-directed cancellations are full by means of Nov. 13 Additional delays and cancels could also be vital if Air Traffic Control constraints proceed within the National Airspace System.
• We are offering further flexibility for patrons touring to, from or by means of the impacted markets to alter, cancel or refund their flights, together with Delta Main Basic fares, with out penalty throughout this journey interval. See journey waiver particulars here.
• For probably the most up to date data, clients ought to go to delta.com or the Fly Delta app to examine flight standing or discover choices.
  

12:00 p.m. Monday, Nov. 10

Delta groups proceed to securely handle our operation and care for patrons who’ve skilled cancellations and delays. 

All deliberate FAA-directed flight cancellations by means of Wednesday, Nov. 12 have been accomplished. As of 12:00 p.m., there are roughly 280 Delta mainline and 215 Delta Connection cancellations out of greater than 5,200 flights scheduled for Monday, Nov. 10. 

Additional delays and cancels could also be vital as Air Traffic Control constraints proceed within the National Airspace System, we handle typical seasonal climate impacts and proceed working to get well the operation.

What Delta clients ought to know:

• We are offering further flexibility to our clients touring to, from or by means of the impacted markets to alter, cancel or refund their flights, together with Delta Main Basic fares, with out penalty throughout this journey interval. See journey waiver particulars here.
  
• Visit delta.com or the Fly Delta app to examine flight standing or discover choices.

1:30 p.m. Sunday, Nov. 9

Operations replace: 

Delta continues to adjust to the FAA Directive to scale back flying at 40 U.S. airports. All deliberate FAA-directed flight cancellations by means of Tuesday, Nov. 11 have been accomplished.

Given compounding constraints from further Air Traffic Control staffing shortages and ensuing delay applications, further delays and cancellations are anticipated Sunday. 

Including the affect of further stress late Saturday affecting Delta’s Sunday operational start-up, there are greater than 320 Delta mainline and 150 Delta Connection cancellations on Nov. 9 as of 12:00 p.m. ET, with extra anticipated. Canceling a flight is at all times a final resort in any case choices have been exhausted. 

What Delta clients ought to know:

• We are offering further flexibility to our clients touring to, from or by means of the impacted markets to alter, cancel or refund their flights, together with Delta Main Basic fares, with out penalty throughout this journey interval. See journey waiver particulars here.
• Visit delta.com or the Fly Delta app to examine flight standing or discover choices.

08:00 p.m. Saturday, Nov. 8

Operations replace:

Air Traffic Control staffing limitations and thunderstorm exercise Saturday afternoon drove further constraints for Delta flying at our Atlanta hub.   

As nothing is extra essential than security, almost 30 inbound flights have been diverted to different airports within the U.S. Southeast. 

At the identical time, ATC required slowing of plane by means of the National Airspace System, which has resulted in delays and extra cancellations of Delta flights. 

Second solely to security, Delta individuals’s focus is taking good care of our clients, recovering diverted flights and the protected operation of remaining flights Saturday night time.   

Additional flights could also be canceled for Sunday as required flight crew relaxation time and out-of-position plane affect our schedule.     

More than 200 Delta mainline and 180 Delta Connection cancels have occurred for Saturday’s schedule with extra anticipated out of greater than 4,200 scheduled flights. This contains beforehand canceled flights relating to the FAA Directive in relation to the federal authorities shutdown. 

For Sunday, already-processed cancels quantity greater than 140 Delta and 140 Delta Connection flights out of almost 5,200 scheduled. Additional cancels for Sunday could be anticipated.   

Customers ought to use the Fly Delta app and delta.com for the newest details about their flights earlier than heading to the airport. If a flight is cancelled, clients could be notified through e mail, textual content message and App notification which features a rebooking to the next-best itinerary. Customers could make further adjustments on the Fly Delta App and delta.com. 

Customers might obtain a refund if a flight is canceled they usually elect to not journey. 

Delta appreciates our clients’ persistence and understanding as Delta individuals focus intently on safely getting our clients to their locations on this difficult atmosphere. 

10:00 a.m. Saturday, Nov. 8

Delta is complying with a directive from the FAA and the U.S. Department of Transportation to scale back flights at 40 main U.S. airports starting Friday, Nov 7. 

• All deliberate FAA-directed flight cancellations by means of Nov. 10 have been accomplished.
• We are offering further flexibility to our clients touring to, from or by means of the impacted markets to alter, cancel or refund their flights, together with Delta Main Basic fares, with out penalty throughout this journey interval. See journey waiver particulars here.
• Visit delta.com or the Fly Delta app to examine flight standing or discover choices.
• Delta expects to function the overwhelming majority of our flights as scheduled, together with all long-haul worldwide service, and can work to reduce buyer affect whereas retaining security our prime precedence.

We will give clients as a lot discover as potential about any adjustments to their flights and apologize for any inconvenience these changes might trigger. 

These flight reductions are in response to air visitors management staffing shortages stemming from the continued authorities shutdown and are supposed to keep up security throughout the nationwide airspace system.