Charge 6 white display after swimming

Welcome to the group boards @EJB10. 

Thank you for offering the knowledge concerning this problem that you’re experiencing with Charge 6.

Sorry to listen to you are experiencing points together with your Charge 6. This is definitely not the expertise we would like you to have with our newest units. Thank you for making an attempt to repair it by yourself. 

Just to rule just a few issues out, might you verify when you’ve tried the next within the order listed?

1. Sync the machine within the Fitbit app.

• From the Today tab within the Fitbit app, faucet Devices.
• Chooose the Charge 6.
• Tap Sync Now.

2. Check for out there Firmware updates.

• With the Fitbit machine close by, open the Fitbit app (be certain that the Fitbit machine is charged).
• Tap the Today Tab > Devices > your machine.
• Tap Update (This choice solely seems if an replace is offered).

Follow the on-screen directions: Keep the Fitbit machine near your telephone in the course of the replace. When the replace begins, a progress bar seems on the machine and within the Fitbit app till the replace is full.

3. Charge the machine:

Double-check the connection: Ensure safe connection to the charging cable and that the cable is plugged right into a working USB port (laptop or UL-certified wall charger).

If these steps do not work:

4. Restart the machine: Keep in thoughts that your knowledge will not be deleted: How do I restart my Fitbit machine?

5. Changing the clock face by way of the Fitbit app can generally resolve a black display concern:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face choices and take a look at choosing a special clock face.