Specialist, Global Gaming Learning and Development at CARNIVAL CRUISE LINE

The Learning and Development Specialist is a strategic companion in cultivating a dynamic tradition of steady enchancment, lively listening, and lifelong studying throughout the group. This position is integral to enhancing worker engagement, operational excellence, and expertise improvement by delivering impactful studying experiences tailor-made to each shipboard and shoreside groups. The Specialist will work cross-functionally with Operations, Accounting, Marketing, and Brand groups to make sure coaching initiatives are aligned with enterprise targets and help the general mission of offering distinctive visitor experiences and fostering worker development.

Essential Functions:

• Shipboard Team Support:  Collaborate with Operations, Accounting, and Marketing departments to conduct wants assessments and establish talent gaps and coaching necessities.  – Design, implement, and facilitate coaching packages utilizing out there studying techniques, making certain accessibility and relevance for shipboard workers.  Partner with Brand groups to guage and combine brand-owned studying techniques and supplies into shipboard coaching methods. Customize and leverage model sources to reinforce the training expertise for the Casino staff onboard, making certain alignment with model requirements and operational targets.  Champion initiatives that promote profession improvement, enhance service supply, and improve worker retention by focused studying interventions.

• Shoreside Team Support:  Work intently with HRBP and departmental leaders to establish strategic coaching alternatives that help enterprise targets and workforce improvement.  Assist with facilitating management improvement packages and succession planning initiatives to construct a strong expertise pipeline.  Support onboarding and steady studying efforts for brand spanking new and current workers, making certain a seamless integration into the corporate tradition.

• General Responsibilities:  Maintain a deep understanding of the corporate’s values, tradition, and strategic path to make sure coaching packages reinforce desired behaviors and outcomes.  Monitor, assess, and report on the effectiveness of coaching packages utilizing qualitative and quantitative metrics; implement enhancements based mostly on suggestions and efficiency knowledge.  Stay abreast of trade traits, rising applied sciences, and greatest practices in studying and improvement to constantly improve coaching choices.  Foster a collaborative and inclusive studying atmosphere that encourages suggestions, innovation, and private development.  Manage a number of tasks and stakeholders successfully, making certain well timed supply and alignment with organizational priorities.

Knowledge & Skills:

• The Learning and Development Specialist performs a pivotal position in shaping the group’s tradition of steady studying and operational excellence. This place spans each shipboard and shoreside groups, making certain coaching initiatives are globally aligned and impactful throughout numerous environments. By partnering with a number of departments—Operations, Accounting, Marketing, and the varied manufacturers, the position influences expertise improvement methods that immediately help visitor expertise requirements and worker engagement. Its attain extends throughout the complete Global Gaming perform, reinforcing consistency in studying practices and driving organizational development.

• This position requires navigating complicated, dynamic environments the place coaching wants fluctuate by location, perform, and operational priorities. The Specialist should: Conduct in-depth wants assessments throughout shipboard and shoreside groups to establish talent gaps. Analyze qualitative and quantitative knowledge to measure coaching effectiveness and implement enhancements. Anticipate challenges resembling evolving compliance necessities, expertise adoption, and workforce readiness. Integrate brand-specific studying techniques whereas customizing content material for operational realities. Problem-solving typically entails balancing a number of stakeholder expectations, adapting to altering enterprise targets, and leveraging progressive studying applied sciences to ship scalable options.

• The Learning and Development Specialist considerably influences worker efficiency, retention, and visitor satisfaction. By aligning coaching packages with strategic targets, the position: Sets requirements for studying practices inside the Global Gaming self-discipline. Enhances operational effectivity and repair supply throughout a broad geographic and practical scope. Contributes to succession planning and management improvement, strengthening the expertise pipeline. Drives a tradition of studying that helps organizational agility and prepares groups for future challenges. Ultimately, this position ensures that studying initiatives are usually not simply practical however transformative, impacting each enterprise outcomes and worker expertise.

• While the position might not have direct stories initially, it calls for sturdy management and mission administration capabilities: Leads cross-functional initiatives involving Operations, HR, and Brand groups. Manages sources successfully, together with budgets for coaching packages and expertise platforms. Coordinates a number of tasks concurrently, requiring prioritization and strategic decision-making. The Specialist acts as a connector and facilitator, guiding groups by change and fostering collaboration to attain shared targets.

Qualifications:

• Bachelor’s diploma in Human Resources, Education, Organizational Development, or a associated area; superior diploma or certifications in L&D or educational design most popular.

• Minimum of 3-5 years of expertise in studying and improvement, ideally inside a company, hospitality, or maritime atmosphere.

• Demonstrated potential to design and ship partaking coaching packages utilizing numerous modalities together with in-person, digital, and e-learning platforms.

• Strong interpersonal and communication expertise with the flexibility to affect and collaborate throughout all ranges of the group.

• Proficiency in studying administration techniques (LMS), educational design instruments, and efficiency analysis methodologies.

• Proven mission administration expertise and the flexibility to prioritize and handle a number of initiatives concurrently.

• Passion for worker improvement, organizational development, and creating significant studying experiences.

Physical Demands: Must have the ability to stay in a stationary place at a desk and/or laptop for prolonged durations of time. 

Travel:  Less than 25% with shipboard journey doubtless

Work Conditions: Work past regular enterprise hours or on weekends could also be required often to help enterprise wants, tasks, or operations.

This place is classed as “in-office.”  As an in-office position, it requires workers to work from a delegated Carnival workplace in South Florida Tuesday by Thursday every week. Employees may match from their properties on Mondays and Fridays.  Candidates have to be situated in (or prepared to relocate to) the Miami/Ft. Lauderdale space. 

Offers to chose candidates shall be made on a good and equitable foundation, bearing in mind particular job-related expertise and expertise.   

At Carnival, your whole rewards package deal is way more than your base wage. All non-sales roles take part in an annual money bonus program, whereas gross sales roles have an incentive plan. Director and above roles can also be eligible to take part in Carnival’s discretionary fairness incentive plan. Plus, Carnival supplies complete and progressive advantages to fulfill your wants, together with: 

• Health Benefits:
  • Cost-effective medical, dental and imaginative and prescient plans
  • Employee Assistance Program and different psychological well being sources
  • Additional packages embrace firm paid time period life insurance coverage and incapacity protection
• Financial Benefits:
  • 401(okay) plan that features a firm match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with advantages workers obtain days off for 8 company-wide holidays, plus 2 further floating holidays to be taken on the worker’s discretion.
  • Vacation Time – All full-time workers on the supervisor and beneath degree begin with 14 days/yr; director and above degree begin with 19 days/yr.  Part-time with advantages workers obtain break day based mostly on the variety of hours they work, with a minimal of 84 hours/yr.  All workers acquire further trip time with additional tenure.
  • Sick Time – All full-time workers obtain 80 hours of sick time every year.  Part-time with advantages workers obtain break day based mostly on the variety of hours they work, with a minimal of 60 hours every year.
• Other Benefits
  • Complementary stand-by cruises, worker reductions on confirmed cruises, plus particular charges for household and pals
  • Personal {and professional} studying and improvement sources together with tuition reimbursement
  • On-site Fitness heart at our Miami campus

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