Shopper of Vikki McKnuckle of ACL Travel in South Holland reaches settlement after a number of complain of canceled, postponed journeys

SOUTH HOLLAND, Ill. (WLS) — One one that had a problem with a suburban journey agent, who has had a number of purchasers complaining of canceled, or postponed journeys, reached a settlement.

The ABC7 Chicago I-Team first uncovered a number of complaints in September; then extra individuals got here ahead in October.

ABC7 Chicago is now streaming 24/7. Click right here to look at

The households say they have been coping with canceled journeys, lacking refunds and no response from an area journey agent.

Several prospects informed the I-Team that worldwide journeys had been canceled, postponed or by no means occurred after reserving them with Vikki McKnuckle of ACL Travel in South Holland.

Now, one buyer has obtained a court docket settlement.

Eunice Lockett just lately settled a small claims case in opposition to McKnuckle.

Will County Circuit Court data present McKnuckle was ordered to pay $500 in December, which Lockett says she obtained. And McKnuckle has to pay an extra $2,724 due in a couple of week.

Lockett had already gotten a refund on her airfare earlier than the court docket motion.

“I’m satisfied because I am on a fixed income. I’m a retired nurse. And so you know I’m not pleased about the way it happened, but at least I got something. The idea I had to go through this was unnecessary,” Lockett stated.

The I-Team additionally uncovered eight complaints filed with the Illinois legal professional basic.

Some individuals say they recovered partial refunds or received bank card disputes, however others say they missed the deadline to dispute, after journeys had been postponed.

South Holland police stated they’re investigating.

McKnuckle couldn’t be reached for remark.