UK journey firm closing down after plunging into liquidation – all holidays cancelled | Travel News

Holidaymakers face contemporary disruption as one other UK journey agency collapses, elevating new questions over monetary safety and final‑minute bookings.

Travellers who lately booked journeys to locations from Dubai to Bali are scrambling for readability after a London-based tour operator shut down and fell into liquidation, with its licensing standing pulled by regulators.

What has occurred to regen central ltd?

Regen Central Ltd, a UK journey firm promoting flight-and-hotel packages throughout Europe, Southeast Asia and the Middle East, has gone into liquidation and stopped buying and selling.

The enterprise, based mostly in London, had specialised in journeys to in style locations resembling Italy, Bali, Thailand, Dubai and Saudi Arabia. It additionally traded underneath a number of completely different model names aimed toward several types of travellers.

Regen Central Ltd has ceased buying and selling as an ATOL holder, with the Civil Aviation Authority (CAA) confirming its licence ended on 13 January 2026.

The UK Civil Aviation Authority acknowledged that the corporate’s Air Travel Organiser’s Licence (ATOL) — reference 11020 — was eliminated on 13 January 2026, that means it may now not promote ATOL-protected package deal holidays that embody flights.

The manufacturers affected by the closure

Regen Central didn’t function underneath only one identify, which can depart some prospects uncertain whether or not they’re affected.

According to the CAA, the next manufacturers have been linked to the corporate:

• One Haji and Umrah
• Regen Travels
• Oneworld Travels
• Websites together with regentravels.com, oneworld-travels.com and onehajjumrah.com

Anyone who booked by way of these names, or via the associated web sites, might now be checking paperwork and emails to verify their place.

The CAA says it understands there have been no excellent ATOL-protected bookings on the time the corporate’s licence was withdrawn.

That level issues as a result of it modifications how a lot safety prospects can anticipate, and who they should communicate to subsequent.

What safety do prospects even have?

The regulator’s early evaluation means that Regen Central didn’t have lively ATOL-protected bookings when it stopped buying and selling. If that proves appropriate, many individuals who used the corporate might discover that they aren’t coated by the primary government-backed security web.

The CAA has been clear about what was and was not protected.

Type of reserving	ATOL safety?
Package together with flights (booked underneath Regen’s ATOL)	Usually protected, if confirmed as ATOL-covered
Accommodation solely	Not protected by ATOL
Non-flight packages (e.g. resort + transfers solely)	Not protected by ATOL
Flight-only bookings the place tickets have been already issued	Not protected by ATOL

Travellers who imagine that they had an ATOL-protected package deal with Regen Central are being directed by the CAA to get in contact by way of e mail at [email protected].

What is ATOL and why does it matter?

ATOL is a monetary safety scheme run on behalf of the UK authorities. It applies when travellers ebook sure sorts of package deal holidays that embody a flight.

If a licensed journey agency collapses, ATOL is designed to:

• Bring individuals already overseas again house at no further value, and
• Refund prospects who’ve paid for ATOL-protected journeys but to happen.

Protection solely applies if the reserving clearly falls underneath ATOL guidelines and the journey firm held a legitimate licence on the time. The Regen Central case underlines how vital it’s to verify for an ATOL certificates as quickly as a package deal is booked.

Another identify added to a rising listing of failures

Regen Central’s collapse doesn’t stand alone. The UK journey market has seen a collection of small and mid-sized corporations hand over their ATOL licences or shut down within the final couple of years as prices rise and client habits shift.

Several corporations have lately disappeared from the market:

• Great Little Escapes – a Berkshire-based agent that traded underneath “Your Holidays”, “Great Little Escapes” and “Tunisia First”, ceased buying and selling in June 2025.
• Jetline Holiday – stopped buying and selling as an ATOL holder in March 2025 after main cruise strains, together with Princess Cruises, Holland America Line and Cunard, pulled future bookings made via the agency.
• New Era Travel – which provided journeys to locations resembling Spain, Australia and Las Vegas, went into liquidation in November 2025.

The latest failures present that even established-sounding manufacturers can disappear shortly, leaving travellers to verify playing cards, insurance coverage and paperwork for a method out.

These circumstances replicate a more durable setting for journey brokers and tour operators, with squeezed margins, rising airline prices and prospects reserving nearer to departure dates, all piling strain on cashflow.

What ought to affected prospects do now?

Anyone who booked with Regen Central, or any of its buying and selling names, ought to act methodically fairly than panic. A brief guidelines helps make clear the place you stand.

• Check your paperwork: Look for an ATOL certificates, reserving affirmation and any wording about monetary safety.
• Confirm your cost technique: Note whether or not you paid by bank card, debit card, financial institution switch or money.
• Contact the CAA if you happen to had an ATOL certificates: Use the claims e mail tackle supplied by the regulator and hold copies of all correspondence.
• Speak to your card supplier: For bank cards, part 75 of the Consumer Credit Act might apply for funds between £100 and £30,000.
• Call your journey insurer: Some insurance policies supply particular cowl for finish provider failure, which may also help when an agent or tour operator collapses.
• Contact airways or lodges immediately: If flight tickets have been issued or rooms confirmed, suppliers should honour the reserving, though it’s possible you’ll lose help companies supplied by the agent.

How a typical state of affairs would possibly play out

Take a household who booked a package deal to Dubai via one among Regen’s manufacturers, paying £2,000 on a bank card. If they acquired an ATOL certificates, they’d contact the CAA first to make clear whether or not their reserving is formally coated. If it’s, they might be entitled to a refund or help with rearranging journey.

If the reserving seems to not be ATOL-protected, the subsequent step would probably be the bank card supplier. Using part 75 guidelines, they may argue for a refund as a result of the service was not delivered. If additionally they held a coverage that coated finish provider failure, the insurer would possibly contribute as nicely, significantly for components resembling lodging.

Why smaller journey brokers are underneath strain

The journey business has lengthy operated on tight margins, however the previous few years have elevated the pressure. Airlines have pushed up fares, lodges in hotspots from Italy to Thailand have raised charges, and lots of travellers now wait till the final minute to commit money.

For smaller brokers, this could imply massive upfront funds to airways and lodges whereas prospects drip-feed deposits. Any enhance in cancellations, delayed funds or provider disputes can shortly flip into severe cashflow issues.

Religious journey, resembling Hajj and Umrah journeys to Saudi Arabia, provides one other layer of complexity. Operators should safe fastened dates, group visas and restricted native lodging at peak instances. If gross sales gradual or flights get rearranged, their room for manoeuvre shrinks quick.

Key phrases travellers ought to perceive

The Regen Central case highlights a cluster of phrases that holidaymakers usually see however don’t all the time absolutely perceive.

• ATOL certificates: A proper doc issued while you ebook an ATOL-protected journey. It units out who’s defending your cash and what preparations are coated.
• End provider failure: A sort of insurance coverage cowl that kicks in when a key supplier, resembling an airline, resort or journey agent, collapses earlier than or throughout your journey.
• Liquidation: A authorized course of the place an organization’s remaining belongings are bought off and the enterprise is wound up, often as a result of it may now not pay its money owed.

Understanding these phrases earlier than handing over massive sums could make the distinction between a simple declare and months of hectic emails.

Practical steps for reserving safer holidays in future

The closure of Regen Central will immediate many common travellers to vary how they ebook. A couple of cautious habits can considerably cut back the danger of shedding cash subsequent time.

• Check the ATOL quantity on the CAA’s web site earlier than you pay.
• Avoid financial institution transfers to brokers except you’re fully assured within the firm.
• Use a bank card for bigger bookings to profit from stronger authorized safety.
• Keep copies of all invoices, certificates and emails in a single place, ideally each digital and printed.
• Read a journey agency’s latest buyer evaluations, wanting particularly for refunds and cancellations, not simply vacation spot photographs.

The journey panorama stays enticing however uneven. New manufacturers seem shortly on-line, whereas others vanish simply as quick. The Regen Central collapse serves as one other reminder that checking licences, paperwork and cost strategies is now not non-obligatory admin however a core a part of planning any huge journey.