Winter Storm Fern Replace: Delta groups monitoring situations and resuming operations as climate permits

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Thursday, Jan. 22 | 2:40 p.m. ET

As the winter storm system strikes east, present forecasts point out vital snowfall in Oklahoma and accumulating ice all through Northern Texas starting Friday night.

Due to those anticipated situations, flight cancelations are vital at choose airports in North Texas, Oklahoma, Arkansas, Louisiana and Tennessee to make sure the protection of our clients and other people. Delta mechanically rebooks clients to the subsequent finest itinerary, and clients could make additional modifications by way of the Delta app and Delta.com.

Delta is proactively adjusting staffing ranges to make sure groups are in place to assist our clients. This contains sending consultants from chilly climate hubs to assist deicing and baggage groups at airports resembling Atlanta, Birmingham, Huntsville, Knoxville and Nashville.

This climate system is at present forecasted to influence operations within the Northeast beginning Sunday afternoon.  To assist reduce disruption to our clients’ journey plans, we’ve issued a journey waiver for Eastern North America, along with the winter climate waiver issued yesterday overlaying impacted elements of the central and southeastern United States. Both waivers cowl journey to, from or via affected cities.

Additional steering for patrons:

• Before coming to the airport, we encourage clients to confirm their flight standing by way of the Delta app or on Delta.com.
• Use the app’s self-service standby characteristic to view and be part of out there standby lists, offering clients with extra flexibility to get on an earlier flight the place area is obtainable (characteristic restricted to U.S. home journey solely, for patrons on the final leg of their journey).
• Customers touring on a U.S. home itinerary who expertise a flight delay of three hours or extra and select to not fly – both on the unique delayed flight or on a rebooked itinerary – are entitled to obtain a full refund for the unflown portion of their ticket (together with any ancillary charges paid or checked baggage fees). The identical refund eligibility applies if a buyer experiences a flight delay of six hours or extra on a global itinerary and chooses to not fly.

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Wednesday, Jan. 21 | 7 a.m. ET

Weather forecasts predict impactful winter climate together with freezing rain, sleet and ice accumulation throughout Texas, the Southeast, together with Delta’s Atlanta hub, and into the Northeast over the subsequent a number of days. The security of Delta clients and our folks stays at the beginning as we carefully monitor forecasts to find out vital schedule changes.    

To assist clients handle their journey plans and reduce disruptions, Delta is providing flexibility to clients with present bookings to change their travel with no charges. If you want to regulate your journey, go to Delta.com or the app. As all the time, if a flight is canceled or a delay causes a misconnect, Delta will work to rebook clients on the subsequent out there flight.   

Delta encourages clients to observe their flight standing carefully on delta.com or the app for the most recent data. Customers can have updates despatched on to their cell system or by e-mail. Delta will present clients with as a lot discover as attainable about modifications to flight schedules.