Holly Christina Photography | Bride receives photographs as questions mount round enterprise

RALEIGH, N.C. (WTVD) — New particulars are rising within the ongoing Troubleshooter investigation right into a Raleigh wedding ceremony photographer who shut down her enterprise after being accused of ghosting dozens of brides.

For the previous two weeks, Troubleshooter Diane Wilson has been listening to from pissed off brides and moms of brides who say Holly Christina Photography stopped responding to them after being paid, leaving many with out wedding ceremony photographs, movies, or refunds.

Now, Wilson has realized of 1 bride who says she has obtained a few of her photographs, although not every part she is owed. Kathryn Brannock employed Holly Christina Photography to seize her October 4 wedding ceremony, trusting the corporate’s promise of full protection from two photographers and a videographer.

“I had specifically told people that day, don’t have your cameras out,” Brannock mentioned. “We were just all in the moment, which was great.”

She obtained sneak peek photographs about two weeks after her wedding ceremony and was advised the remainder of her photographs and video would arrive inside 12 weeks. But when that deadline handed, Brannock reached out a number of instances to Holly Christina Photography.

On January 8, she obtained an e-mail from the corporate stating partially: “Thank you so much for reaching out, and I sincerely apologize for the lack of communication – I completely understand your frustration, and I appreciate your patience. Your wedding photos and video are being worked on. We are currently behind on edits due to some recent internal changes and medical circumstances, but your gallery is absolutely still in progress and has not been forgotten.”

Not lengthy after that message, Troubleshooter started listening to from brides, and thus far has heard from greater than 100 brides who mentioned they had been affected by Holly Christina Photography.

Many prospects say repeated emails and makes an attempt to contact the corporate have gone unanswered. Holly Christina Photography first posted on its Facebook web page on Jan. 19, stating partially: “Over the past few weeks, our family has been navigating a serious and unexpected medical emergency. Holly has been hospitalized twice, which significantly disrupted communication and our ability to respond as promptly as we always strive to.” The assertion went on to say, “…all scheduled weddings have continued to be covered.”

Then on Jan. 25, Holly Christina Photography posted it had ceased operations.

The assertion mentioned partially, “Due to unforeseen circumstances, we are no longer able to continue providing photography or videography services. No new bookings are being accepted, and all business operations are in the process of being formally closed.” The assertion gave an e-mail deal with for shoppers to contact them at, and the assertion mentioned, “Messages are being reviewed periodically. We appreciate your understanding during this difficult transition.”

On Tuesday, the twenty seventh, Holly Christina Photography posted on social media: “To affected clients: we are actively working to release photos and videos. Due to large file sizes, delivery is a staged process. We appreciate your patience.”

Since then, many brides have advised Troubleshooter they nonetheless haven’t obtained:

• Wedding photographs
• Wedding video
• Refunds for providers paid in full and/or for providers not but supplied

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Despite repeated makes an attempt, ABC11 has not obtained a response instantly from Holly Christina Photography.

When it involves Brannock, she says, she continued emailing the corporate and ultimately obtained one other message stating that, as a part of closing the enterprise, Holly Christina Photography was offering obtainable uncooked picture and/or video recordsdata. She was despatched a obtain hyperlink to her photographs, however says they’re unedited and troublesome to entry.

“They’re all raw. There’s not a single edit,” Brannock mentioned. “We still haven’t been able to even download the pictures. We can see them, but every time we try, there’s something going on. It’s very frustrating.”

She says the recordsdata seem too giant to obtain simply, however provides she’s grateful to have one thing, particularly since she feared dropping irreplaceable household moments.

“I didn’t have any family pictures in the sneak peeks. I didn’t have anything with like my last grandparent. Like, I was terrified that we had lost all that,” Brannock provides.

Additional developments

Troubleshooter has additionally realized that Christopher Owen Ayscue, Holly Christina Scott’s husband, who shares an deal with with the corporate and listed himself because the enterprise’s CEO and proprietor on Facebook, was arrested and charged with assault on a feminine and home violence. According to courtroom data, Ayscue has been provided a diversion program and should adjust to court-ordered situations for 12 months, together with that he not assault, threaten, or harass Holly Christina Scott. His legal professional says he can’t remark whereas issues are pending.

Investigation continues

The North Carolina Attorney General’s Office confirms it’s nonetheless investigating Holly Christina Photography and says it has now obtained 89 complaints.

Brannock says she’s nonetheless hoping to obtain her wedding ceremony video, which the corporate claims remains to be being uploaded. Troubleshooter has not heard from another brides who say they’ve obtained their photographs or movies.