‘I do’ turns into ‘I don’t have:’ Houston-area brides declare wedding ceremony photographer isn’t delivering

HOUSTON – What must be cherished recollections of their wedding ceremony days have changed into mounting frustration for a number of Houston-area brides who declare their photographer has did not ship promised images, some ready so long as 9 months after their ceremonies.

Three native brides have come ahead alleging that wedding ceremony photographer Brandy Palacios Photography has offered solely a handful of “sneak peek” photographs whereas failing to ship full wedding ceremony picture galleries, regardless of contracts specifying an 8-10 week turnaround time.

“I don’t have a single photo with my father-in-law in them. I don’t have a single photo with my grandparents in them,” stated Reagan Wagner of Conroe, who was married in May 2025. “My husband has less photos of him with his family than I do with mine.”

For Ashlyn Carrion of League City, the delay has change into significantly painful.

“Since my wedding, my grandfather has passed away and I don’t have any family photos with him. It’s just unfortunate,” stated Carrion, who was married in April 2025.

The state of affairs is very shocking given Palacios’ repute within the Houston wedding ceremony trade.

Karina Guardia, a marriage planner who additionally employed Palacios for her personal August 2025 wedding ceremony, had beforehand beneficial the photographer to shoppers.

“I trusted her completely,” Guardia stated. “Unfortunately, this was brought to my attention shortly before my wedding. And it wasn’t to the extent that it is now. I didn’t know it was this many brides”.

The brides say they’ve tried a number of strategies of contact, together with:

• Direct messages and emails

• Phone calls and textual content messages

• Legal demand letters

• Group messages with different affected shoppers

When reached for remark, Palacios defended her enterprise practices:

” These accusations are completely false, and it’s disheartening to see this narrative being shared. I’ve been in the wedding industry for over a decade and have photographed countless beautiful weddings. My clients have consistently been happy with their delivered galleries and experience. This situation stems from a misunderstanding with one client that has unfortunately been misrepresented. Those who know me and my work know how hard I’ve worked to build my business with care, integrity, and love for what I do.”

Brandy Palacios

However, the brides dispute this characterization, noting that promised supply dates have repeatedly handed with out the images being offered.

“She actually promised me delivery of them on a couple of times. And then the date came and went,” Wagner stated. “She didn’t follow up to say, I need a few more days or it’s gonna take me a little bit longer. She just never said anything.”

We compiled some suggestions from on-line shops, together with Wedding Wire and the Better Business Bureau. These are steps to guard your self when hiring a marriage photographer:

1. Ensure contracts embrace particular supply dates

2. Document all communication

3. Get all the pieces in writing

4. Consider sending licensed letters for formal complaints

5. Know your authorized choices, together with small claims court docket

For these brides, the difficulty goes past cash.

“Your wedding is supposed to be the most beautiful day of your life. And now that moment is mixed in with a ton of sour emotions and bitterness,” Guardia stated.

Shortly after KPRC 2 tried to achieve Palacios at her residence, the brides acquired a message indicating their images can be delivered this week.

KPRC 2 will proceed to comply with this creating story.