Specialist, Crew Travel (Philippines) at CARNIVAL CRUISE LINE

Job Description

Cruise Administration Services, Inc., a Carnival Cruise Line entity within the Philippines, is presently searching for a Crew Travel Specialist. 

Only candidates positioned within the Philippines to use.

Job Summary:

Ensure approved vacationers of Carnival Cruise Line, All Brands Group (shipboard and shoreside personnel), contractors and concierge have confirmed journey preparations for air, lodge and floor preparations.  Manually safe reservations when the automation instruments are unable to deal with the request. Strong information dealing with final minute crew motion adjustments together with journey wants

Essential capabilities:

• Ensure reservations have been confirmed precisely, on the lowest potential price.  Obtain the required approvals when flights, lodge or automotive/transportation price is above the established tips.  Validate that every one obligatory parts are within the reservation; appropriate discrepancies which can stop journey info from being considered on-line and/or by way of relevant techniques. Obtain and talk relevant VISA’s and letters required.  Review stories to make sure all vacationers have energetic tickets and affirmation numbers for his or her whole journey itinerary. Apply detailed documentation to all bookings and reservations.

• Utilize superior customer support abilities when answering phone calls and emails; help inquiries as wanted in an expert, pleasant, well timed and efficient method.  Provide help with the reserving instruments and troubleshoot points. Monitor division mailboxes and resolve or dispatch e-mails to the suitable sources.  Ensures that every one final minute motion adjustments together with journey logistics are 100% full inside zero to seven days of ships assignments.

• Monitor assigned queues by reviewing and processing reservations; full all required actions inside the established timelines. Notify all stakeholders of airline schedule adjustments, compelled overnights or inferior schedules. 

• Ensure all tickets and ticket exchanges are precisely processed utilizing the right type of fee based mostly on contractual agreements and tips. Apply administrative charges when required and place unused tickets within the relevant queue. Review stories to make sure all vacationers have energetic tickets.

• Assist with flight interruptions attributable to climate, mechanical delays or different journey disruptions. Provide full re-accommodations when wanted, minimizing the inconvenience to the traveler. Apply detailed documentation to all bookings and reservations.  Update the corresponding logs to replicate any extra bills or financial savings.

• Research and resolve points as crucial.  Perform different job associated capabilities as assigned and back-up different Travel Operations groups.  Liaise with inner departments and associated journey distributors as wanted.

Qualifications:

• Minimum 2 years of expertise as a journey agent or in an airline reservation heart agent. Sabre preferable.
• Detail-oriented with good analytical and organizational abilities.
• Superior written and verbal communication abilities to deal with delicate points in skilled and courteous method.
• Ability to prioritize assignments, resolve points independently and work successfully.
• Basic-level proficiency in Microsoft Word, Excel and PowerPoint.
• Experience with GDS, ideally Sabre, in making worldwide and home reservations, faring, ticketing and would geographical information.
• Must possess a sound passport.  Participate in on-call rotation.
• Assist throughout irregular operations as wanted.

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