VP Operational Risk Officer – Rewards Gaming

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Job Overview

The Operational Risk Officer is a strategic skilled who stays abreast of developments inside personal area and contributes to directional technique by contemplating their utility in personal job and the enterprise. Recognized technical authority for an space inside the enterprise. Requires fundamental industrial consciousness. There are sometimes a number of folks inside the enterprise that present the identical stage of material experience. Developed communication and diplomacy abilities are required so as to information, affect and persuade others, specifically colleagues in different areas and

occasional exterior clients. Significant affect on the realm via complicated deliverables. Provides recommendation and counsel associated to the know-how or operations of the enterprise. Work impacts a whole space, which ultimately impacts the general efficiency and effectiveness of the sub-function/job household.

This Operational Risk officer will drive technique and coverage inside the new Fraud Policy group designing and implanting the Rewards Gaming Function at Citi.  They might be accountable for evaluation and coverage optimization for this course of driving enterprise end result and optimization

Responsibilities:

• Establishes and oversees the applying of operational danger insurance policies, know-how and instruments, and governance processes to create lasting options for minimizing losses from failed inside processes, insufficient controls, and rising dangers.
• Independently assess’ dangers and drive actions to handle the basis causes that persistently result in operational danger losses by difficult each historic and proposed practices.
• Governance and oversight could embrace (not restricted to) know-how operational danger, danger for instance.
• Serves as an issue knowledgeable for Issues Management (KPI/KRI/Corrective Action Plans).
• Resolves transactional stage escalations coming from the seller or inside companions.
• Analyzes a mess of scorecards/efficiency administration instruments in an try to mitigate publicity (danger/monetary/regulatory).
• Monitors objectives are met via efficiency, danger and relationship oversight of our prolonged provide chain.
• Collaborates to resolve any points which fall inside the phrases of the contract.
• Develops and maintains relationships throughout the enterprise customers and Lines of Defense to raised perceive and ship buyer necessities by responding to adjustments within the inside and exterior enterprise atmosphere.
• Has the power to function with a restricted stage of direct supervision.
• Can train independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or different group members.
• Appropriately assess danger when enterprise choices are made, demonstrating explicit consideration for the agency’s status and safeguarding Citigroup, its shoppers and property, by driving compliance with relevant legal guidelines, guidelines and rules, adhering to Policy, making use of sound moral judgment relating to private conduct, conduct and enterprise practices, and escalating, managing and reporting management points with transparency.

Qualifications:

• 6-10 years expertise navigating and networking throughout an enterprise using inside and exterior sources.
• Third Party Oversight/Vendor Oversight expertise most well-liked .
• Business writing expertise most well-liked.
• Strong analytical and problem-solving abilities with the power to interpret complicated information, determine patterns of gaming/abuse, and translate findings into efficient operational danger controls and coverage suggestions.
• Experience with third-party oversight and vendor administration associated to loyalty program platforms or danger mitigation instruments is most well-liked.
• Excellent enterprise writing, communication, and interpersonal abilities, with a confirmed potential to affect and collaborate with various stakeholders.
• Ability to work independently, train sound judgment, and supply actionable recommendation to stakeholders.

Education:

• Bachelor’s/University diploma, Master’s diploma most well-liked

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 – $155,880.00

In addition to wage, Citi’s choices may additionally embrace, for eligible workers, discretionary and formulaic incentive and retention awards. Citi gives aggressive worker advantages, together with: medical, dental & imaginative and prescient protection; 401(okay); life, accident, and incapacity insurance coverage; and wellness applications. Citi additionally gives paid time without work packages, together with deliberate time without work (trip), unplanned time without work (sick go away), and paid holidays. For further info relating to Citi worker advantages, please go to citibenefits.com. Available choices could fluctuate by jurisdiction, job stage, and date of rent.

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

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Other Relevant Skills

For complementary abilities, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Feb 27, 2026

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