Function: 

Customer Service

Location:

Barcelona, B, ES, 08000


Location: Barcelona, Spain

 

The Customer Service Representative is the primary level of contact for purchasers throughout a number of markets, delivering distinctive service and resolving inquiries effectively. This position entails dealing with a variety of complicated buyer points, delivering distinctive service and resolving enquiries effectively, while working collaboratively with Supply Chain groups.

 

Core tasks:

 

  • First stage Customer and Commercial care and assist, in native language, responding promptly and professionally to buyer enquiries by way of a number of communication channels, offering info and resolving complicated points, as required.

  • Lead the decision of escalated points, troubleshoot complicated issues and supply modern options to clients.

  • Order administration of all order sorts to bill for buyer teams, making certain invoices are saved appropriately.

  • Synchronize day by day operations with Planning and Logistics to make sure optimization of product and requested supply dates are met and monitor precise supply dates of buyer orders with Transportation groups.

  • Provide order and quantity insights to Planning, Logistics and Transportation.

  • Ensure procedures and documentation are adopted and supply urged enhancements to leaders, contemplating reoccurring buyer points or traits that you’ve got recognized.

  • Document buyer interactions throughout the related methods.

  • Coordinate with SSC Credit Management for blocked orders, escalating when the discharge schedule isn’t met.

  • Management of returns and refusals together with evaluation, processing and comply with up in coordination with SCC).

  • Revenue recognition: present documentation as wanted throughout month finish income recognition reconciliations.

  • Coach and prepare Customer Service Representatives as vital on methods and processes and assist with the onboarding of recent starters.

  • Lead workforce tasks and initiatives as required.

  • Lead shifts, facilitate workforce conferences and deputise for the Customer Service Manager as required

 

Working for Coty means fixed alternatives and alter. You will likely be managing lots of issues on the similar time, however that is additionally what makes it thrilling!

 

The Customer Services Representative will liaise with varied stakeholders, reminiscent of:

 

  • Customer Service Managers within the Hub and within the native market.

  • Local market gross sales representatives.

  • DRPs.

  • Logistics and Transformation groups.

  • External clients.

  • Data Analysts.

  • SSC

 

 

YOU ARE A COTY FIT

 

You have sturdy downside fixing expertise and have the power to suppose shortly & resolve points successfully. As a Customer Services Representative, you get vitality from working in a fast-paced, numerous, and difficult setting.

 

Other than that, we’re in search of:

 

  • Degree (or equal work expertise) in a Supply Chain, Customer Service or Business Administration self-discipline.

  • Customer Service expertise with a robust monitor file of resolving numerous, and complicated, points.

  • CRM or different superior Customer Service software program person.

  • Technical understanding, and proficiency, of SAP for order processing and question administration.

  • Strong analytical expertise.

  • Effective communication expertise.

  • Fluency within the native market language (English, French, Italian, Dutch or German).

  • Fluency in Microsoft Office.

  • Delivering outcomes.

  • Working to deadlines.

  • Working as a part of a workforce

 

 

OUR BENEFITS

 

As our Customer Services Representative, a few of the advantages you’ll obtain are:

  • Competitive remuneration and perks will likely be matched together with your expertise and data.

  • Ticket restaurant (day by day weight loss plan for meals)

  • Company merchandise / Access to the corporate store

  • Life and accident insurance coverage

 

 

RECRUITMENT PROCESS  

 

  • A screening name with the recruiters

  • A primary on-line/in-person interview with hiring managers

  • A second interview (optionally)

  • Feedback, verbal supply

  • Hiring

 

 

ABOUT COTY

 

Coty is without doubt one of the world’s largest magnificence firms with an iconic portfolio of manufacturers throughout perfume, shade cosmetics, skincare, and physique care. At Coty, we have a good time all the human kaleidoscope and domesticate a tradition of fearless kindness. Therefore, we’re proud to be an equal alternatives employer. We don’t discriminate towards any candidate or worker and try to be an open, inclusive and numerous office the place all staff may be their genuine self.

 

Join us in making over the world of magnificence!

 

For extra details about Coty Inc., please go to www.coty.com/your-career.