Five Guys clients fume as chain ditches fry cups for paper baggage

Five Guys has ditched its iconic fry cups and is now stuffing its well-known fries into “environmentally friendly” paper baggage — and never everyone seems to be loving the switch-up.

The common quick meals chain insists nothing else has modified, promising the identical heaping parts clients are used to. But the swap, pushed by environmental considerations and the rising backlash in opposition to plastic packaging, is already sparking outrage amongst loyal followers.

The chain, which first opened its doorways in 1986, broke the news on Facebook on March 16, saying: “We now serve our fries in paper baggage.

“We’re nonetheless utilizing the identical fresh-cut potatoes and beneficiant parts, however this new packaging helps fries maintain their texture and retains takeout and supply brisker, longer.

“We’re also proud to share that these bags are made from biodegradable natural kraft paper and are food-grade, grease-resistant, BPA- and PFAS-free.”

However, some critics say the change feels rushed, coming as companies nationwide grapple with mounting stress to section out plastic.

Industry voices have already warned that lawmakers ought to decelerate and research how customers react to new bag charges and restrictions earlier than going all-in on bans.

And on-line? Fans are roasting the burger large.

Under the announcement, clients flooded the submit with complaints — they usually’re not holding again.

Several declare the baggage can’t deal with the greasy load, with oil rapidly soaking by means of and making a multitude.

“The portions are smaller with the bag and the grease soaks through much faster,” wrote one particular person.

“Had the bag fries one time haven’t been back since,” one other foodie mentioned.

Another diner responded: “The cup kept some grease from soaking through the bag onto your car seats when taking it home.”

Others went a step additional, accusing the chain of pulling a quick one by quietly shrinking parts whereas hiding behind eco-friendly messaging.

“Real reason is to justify or try to hide you’re getting less in the bag,” learn a 3rd remark.

But Five Guys is pushing again laborious.

A spokesperson insisted the beloved “extra scoop” isn’t going wherever and that clients are nonetheless getting the identical Little, Regular and Large sizes they all the time have. 

“Five Guys has been getting feedback on our new fry bags, and we want to make sure our customers know our fry portions remain unchanged,” a spokesperson mentioned.

“Our further scoops are completely not going away. You’re getting the identical parts in the identical sizes as our fry cups: Little, Regular and Large.

“We’re switching to baggage to make sure fries keep brisker longer, as the baggage enable air to raised flow into.

“This is very essential for takeout and supply. Also, this smarter packaging is a part of our bigger dedication to the setting.

“The bags are made from biodegradable natural kraft paper. They are food-grade, grease-proof, BPA- and PFAS-free, and FDA-approved.”