It’s been a protracted week of journey. SFO → Hong Kong (transit) → Hyderabad → Singapore (transit) → Tokyo → SFO. Travel at this tempo could be exhausting, however there’s something exhilarating about main a… | Chuck Ganapathi

It’s been a protracted week of journey. SFO → Hong Kong (transit) → Hyderabad → Singapore (transit) → Tokyo → SFO. Travel at this tempo could be exhausting, however there’s something exhilarating about main a worldwide firm.

I grew up in India and have at all times appreciated the depth of Indian hospitality. Japanese tradition shares that very same intuition. Omotenashi, the Japanese artwork of selfless hospitality, is certainly one of its cultural pillars, constructed on three ideas: meticulous consideration to element, foreseeing the wants of others, and surpassing expectations to make sure a memorable expertise.

You see this in every single place in Japan.

I had left my day by day remedy in my lodge rest room, and once I returned I observed that the housekeeping workers had positioned a recent bottle of water subsequent to it.

Then, after breakfast, I requested for a to-go cup of their scrumptious matcha latte (I imply, take a look at that colour!) and observed a bit be aware on the lid.

As a worldwide firm, we get to see how totally different cultures work together with each other. How they construct in a different way. How they function their CS capabilities in a different way.

For me, this is likely one of the highlights of my job as CEO of Gainsight: being on the forefront of CS, not simply within the US, however globally.

An enormous thanks to our groups in India and Japan for the hospitality they showered on Spencer Applegate and me this week. Can’t wait to be again ❤️