Supervisor, Crew Travel Ops (CASI) at CARNIVAL CRUISE LINE

Job Description

Cruise Administration Services, Inc., a Carnival Cruise Line entity within the Philippines, is at present searching for a Crew Travel Supervisor. Only candidates situated within the Philippines to use.

Job Summary:

Crew Travel Supervisor is accountable for supervising every day crew operations capabilities, akin to guaranteeing that calls, emails, and chats are documented in accordance with the degrees of service required. 

This place is accountable in ensuring that SLAs are being met, measure efficiency with key metrics akin to name abandonment, calls ready, and so on, anticipate escalations and take over calls when wanted, guarantee all Specialists’ adherence to insurance policies for attendance and established procedures.

This function also needs to hold the administration knowledgeable of any points and issues being encountered on every shift.

Essential capabilities:

• Ensure the every day crew journey operations meet the necessities, such because the required service degree for calls, emails, and chats.

• Proficient administration of workers and workforce efficiency; coach, counsel and encourage workers; consider workers; examine complaints or efficiency issues; implement disciplinary motion as wanted and in session with the Team Lead or Manager appointment authority and Human Resources.

• Maintain shut working relationship with Team Leads and co-Supervisors by speaking workforce’s expectations; planning, monitoring, and appraising workforce outcomes; teaching, counselling, and disciplining workers, initiating, coordinating, and imposing methods, insurance policies, and procedures.

• Support within the institution of contingency plan protection for scheduled downtimes, connection points, climate interruptions in reaching the required staffing.

• Maintain budgetary management over all bookings made by crew journey specialists related to the motion of personnel inside the fleet, in addition to any monetary selections to resolve emergency journey conditions.

• Ensure useful resource effectivity by periodically reviewing inner utility methods, procedures, and processes for crew operations and concierge capabilities.

• Proficient administration of statutory coaching necessities of all new rent specialists and current workers for any course of enchancment and/or new course of implementation.

• Expertise in growing particular person studying plans by presenting data utilizing visible supplies, workforce workout routines, function performs, and selections.

• Implementing coaching and improvement applications based mostly on the group’s wants and the wants of the person, akin to holding refresher programs for brokers who aren’t assembly their KPIs.

Qualifications:

• Bachelor’s Degree in Tourism/ Travel Management

• 3 years of associated expertise ideally in journey or cruise line trade/ journey trade

• Requires experience in a GDS system, ideally Sabre

#LI-PV1

#LI-Hybrid