Specialist, Crew Travel (CASI) at CARNIVAL CRUISE LINE

Job Description

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity within the Philippines, is at the moment on the lookout for a Crew Travel Specialist.  Only candidates positioned within the Philippines to use.

Job Summary:

Ensure licensed vacationers of Carnival Cruise Line, All Brands Group (shipboard and shoreside personnel), contractors and concierge have confirmed journey preparations for air, lodge and floor preparations.  Manually safe reservations when the automation instruments are unable to deal with the request. Strong data dealing with final minute crew motion adjustments together with journey wants

Essential capabilities:

• Ensure reservations have been confirmed precisely, on the lowest attainable value.  Obtain the required approvals when flights, lodge or automotive/transportation value is above the established pointers.  Validate that every one necessary components are within the reservation; right discrepancies which can forestall journey info from being seen on-line and/or through relevant techniques. Obtain and talk relevant VISA’s and letters required.  Review stories to make sure all vacationers have energetic tickets and affirmation numbers for his or her total journey itinerary. Apply detailed documentation to all bookings and reservations.

• Utilize superior customer support abilities when answering phone calls and emails; help inquiries as wanted in knowledgeable, pleasant, well timed and efficient method.  Provide help with the reserving instruments and troubleshoot points. Monitor division mailboxes and resolve or dispatch e-mails to the suitable assets.  Ensures that every one final minute motion adjustments together with journey logistics are 100% full inside zero to seven days of ships assignments.

• Monitor assigned queues by reviewing and processing reservations; full all required actions throughout the established timelines. Notify all stakeholders of airline schedule adjustments, compelled overnights or inferior schedules. 

• Ensure all tickets and ticket exchanges are precisely processed utilizing the proper type of cost primarily based on contractual agreements and pointers. Apply administrative charges when required and place unused tickets within the relevant queue. Review stories to make sure all vacationers have energetic tickets.

• Assist with flight interruptions brought on by climate, mechanical delays or different journey disruptions. Provide full re-accommodations when wanted, minimizing the inconvenience to the traveler. Apply detailed documentation to all bookings and reservations.  Update the corresponding logs to mirror any further bills or financial savings.

• Research and resolve points as mandatory.  Perform different job associated capabilities as assigned and back-up different Travel Operations groups.  Liaise with inside departments and associated journey distributors as wanted.

Qualifications:

• Minimum 2 years of expertise as a journey agent or in an airline reservation middle agent. Sabre preferable.
• Detail-oriented with good analytical and organizational abilities.
• Superior written and verbal communication abilities to deal with delicate points in skilled and courteous method.
• Ability to prioritize assignments, resolve points independently and work successfully.
• Basic-level proficiency in Microsoft Word, Excel and PowerPoint.
• Experience with GDS, ideally Sabre, in making worldwide and home reservations, faring, ticketing and would geographical data.
• Must possess a sound passport.  Participate in on-call rotation.
• Assist throughout irregular operations as wanted.
• Amenable to work in rotating schedule and in a hybrid set-up (Pasay workplace)

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