Customer Account Marketing consultant- Contact Centre: Call Centre Agent at Pepkor Lifestyle

Customer Account Management: Call Centre Agent

Are you a latest graduate with a Diploma or Degree and a few work expertise, desperate to kick-start your profession and achieve precious trade publicity?We have an thrilling alternative for formidable, motivated, and pushed people who want to develop their abilities, construct their skilled expertise, and develop inside a dynamic work setting.

This place affords precious hands-on expertise in a dynamic name centre setting, the place you can be liable for managing buyer accounts whereas creating your skilled abilities and gaining sensible trade expertise. It offers a wonderful alternative to reinforce your customer support, communication, and account administration capabilities whereas constructing a strong basis in your profession development.

Job Purpose:
Engage with prospects in a compliant and customer-centric method to safe a Promise to Pay, guaranteeing collections and arrears targets are met.

Key Responsibilities:

1. Customer Engagement: Communicate successfully to acquire related data.
2. Customer-Centric Approach: Handle interactions with care and professionalism in Collecting arrears and instalments.
3. Teamwork & Self-Management: Collaborate with the crew and handle your duties effectively.

Competency Requirements:

• Knowledge:
• In-depth understanding of the Pepkor Lifestyle insurance policies, processes, and Collections methods
• Familiarity with related laws (CPA, NCA, NCR and so on.)
• Proficiency in Microsoft Office and related methods/functions
• Skills:
• Strong phone etiquette and negotiation skills
• Effective written and verbal communication
• Conflict administration and emotional intelligence
• Business numerical abilities and a focus to element
• Behaviours:
• High degree of integrity and private resilience
• Energy, drive, and a customer-oriented mind-set
• Ability to affect others and interact with variety

Minimum Qualification:
Matric certificates  and a  Diploma/ Degree in customer support, enterprise communication, or a associated subject.