Customer Support Agent — Italian E-commerce (Fashion & Lifestyle) 1670706

We are Giovanni & Alba, an Italian trend and life-style e-commerce model promoting footwear and attire. We are searching for a Customer Support Agent to hitch our small however rising workforce.

Responsibilities:

Respond to buyer e mails and messages in Italian (and sometimes English)

Handle order inquiries, monitoring updates, returns, refunds and complaints

Use our inside CS instruments and Shopify to search for orders and supply correct info

Follow our response templates and pointers whereas preserving a heat, private tone

Requirements:

Previous expertise in buyer assist (minimal 1 yr)

Experience in trend, attire or e-commerce CS is a powerful plus

Fluent in Italian (written) — that is obligatory

Familiar with instruments akin to Shopify, Zendesk, Zoho Desk, Gorgias or related

Reliable, proactive and in a position to work independently

Good written communication expertise — skilled however pleasant tone

Selection course of:

Application with brief solutions to screening questions

Short video introduction (2–3 minutes)

10-minute name with the workforce

Screening questions (please reply in your utility):

Do you will have expertise in buyer assist? If sure, what number of years and in what business?

Have you labored in trend, clothes or footwear e-commerce earlier than?

What CS instruments and software program have you ever used? (e.g. Shopify, Zendesk, Gorgias, Zoho, and so on.)

A buyer messages saying their order is taking too lengthy to reach and they’re pissed off. How would you deal with this?

Please ship a brief video (2–3 minutes) introducing your self and explaining why you’ll be a great match for this function. This is obligatory — purposes with out a video is not going to be thought-about.

We are a remote-first workforce and this can be a part-time place. We supply $3.50/hour to start out, with potential to develop primarily based on efficiency.