Senior Director, Team Services @ USA Swimming

Job Summary

The Senior Director of Team Services gives strategic management, operational administration, and route to the Sport Development Division’s Team Services workforce. Composed of former coaches, this specialised workforce serves because the direct hyperlink to USA Swimming member golf equipment and coaches nationwide. Team Services is an important connection and first-point of contact to our grassroots membership swimming applications. The group gives groups and coaches assets to develop the game, enhance retention and elevate efficiency.

Every membership in America has a devoted advisor. Team Services employees function the first private connection between USA Swimming and its groups and coaches. Teams profit from each the person experience and the collective expertise of our advisors, who interact straight with groups to help coach and membership growth. Through this partnership, groups are higher geared up to attain their progress, retention, and efficiency targets. Internally, the Team Services employees act as a central hub, connecting member wants with the suitable assets and departments throughout USA Swimming.

Essential Duties & Responsibilities

• Drive the continued evolution of Team Services and their position in supporting golf equipment by means of:
  • A scalable consultative strategy to help golf equipment that handle organizational growth, enterprise wants, aggressive program growth, and governance.
  • Create clear, measurable Standard Operating Procedures to drive inner alignment and consistency
  • Use information to drive crucial companies and help supply to golf equipment in addition to use that information to determine patterns that may affect our sport and proactively handle these alternatives.
  • Implement the American Development Model (ADM) because the spine for companies centered on membership program growth by means of training of coaches and volunteers and implementation of grownup studying methods to simply share and have interaction coaches with the ADM.
  • Develop programs and protocol to handle high-stakes, time-sensitive points/disaster that come up inside member golf equipment that enable our advisors to stay calm, supportive, and answer oriented.
  • Use suggestions and surveys to proceed to observe success and alternatives for higher affect of the workforce.
• Grow the game:
  • Work straight with managing director on progress technique and initiatives.
  • Increase affect of New Club Success program
  • Proactive help of golf equipment inside their communities round progress initiatives
  • Increase the worth proposition for USA Swimming Clubs
  • Increase membership utilization of key USA Swimming applications and instruments reminiscent of Block Party, USA Swimming University, ADM, Camps, Club Excellence, Safe Sport Recognition, Swim-a-Thon, and Club Recognition.
• Identify key present and future sport growth assets for coaches and golf equipment, in addition to sundown applications with low utilization and affect.
• Collaborate and forge profitable partnerships in resource-poor atmosphere.
• Work collaboratively with the United States Olympic and Paralympic Committee and different National Governing Bodies the place acceptable.

Other Duties:

• Travel domestically to go to golf equipment, occasions or competitions, as wanted.
• Oversight of Team Advisor division.
• Communicate membership suggestions to inner stakeholders.
• Other duties, as assigned.

Required Skills & Abilities:

• Ability to speak with readability and consistency.
• Ability to work independently whereas with the ability to contribute efficiently to cross-functional groups.
• Ability to perform effectively in a high-paced atmosphere
• Exceptional gross sales, customer support, and presentation expertise.
• Excellent time administration expertise with the flexibility to fulfill deadlines.
• Proficient with know-how and skill to develop information base, particularly with the next applications: Microsoft Office Suite, Customer Relationship Management, SWIMS 3.0 Database, Club Portal, and LMS Platform.
• Outstanding management and mentoring talents
• Exceptional interpersonal expertise.
• Excellent organizational expertise and skill to concurrently handle a number of priorities.
• Sound and sensible enterprise judgement.

Education & Experience:

• Bachelor’s diploma in enterprise administration, sports activities administration, associated discipline, or equal is most popular.
• Success in main distributed groups that excel in member service and help group progress.
• Can characterize USA Swimming to golf equipment, LSCs, and inside USA Swimming Governance.
• Demonstrated competence in swim membership operations, administration and governance together with board governance, establishment and small enterprise information and expertise.
• Demonstrated success in scaled progress in training, sports activities, and/or enterprise.
• Strong understanding of youth sports activities, participation tendencies, and particular information of USA Swimming.
• Experience with or understanding of National Governing Bodies (NGB) buildings, roles, aims, membership, and membership tradition in relation to the Olympic motion and athlete relations.

Physical Requirements:

• Must be capable to journey, each domestically and internationally, as much as 40% of the yr.
• Must be capable to carry as much as twenty (20) kilos.
• This place works in an workplace setting within the USA Swimming headquarters workplace in Colorado Springs, CO; Candidates who reside inside the assigned territory, with cheap entry to airline transportation, are allowed to work remotely. Occasional required journey to CO will probably be required, primarily based on organizational want.

Salary & Benefits:

• Salary vary for this place is $120,000 – $130,000 yearly.
• Bonus Eligibility: Based on firm efficiency, this place could also be eligible for an annual bonus goal of 10%.
• Benefits out there embody:
  • Medical, dental, and imaginative and prescient.
  • Company paid short-term and long-term incapacity.
  • Company paid life insurance coverage & FAMLI.
  • 401(okay) w/protected harbor match after 1 yr of service.
  • Profit sharing contribution after 2 years of service.
  • Employee Assistance Programs.
  • PTO
  • 15+ paid holidays.
  • And extra!

We are an equal alternative employer and all certified candidates will obtain consideration for employment with out regard to race, shade, faith, nationwide origin, intercourse, sexual orientation, age, incapacity, gender id, marital or veteran standing, or every other protected class.