Etihad Airways Staff Travel Manager

To lead and handle the end-to-end Staff Travel operations, guaranteeing environment friendly dealing with of worker journey requests together with responsibility journey, compassionate journey, concessions, and common enquiries, by means of a contact centre atmosphere (calls, emails, and digital channels). The position is accountable for service supply efficiency, staff management, course of effectivity, monetary management, vendor administration and worker expertise, guaranteeing well timed, correct, and high-quality help to staff whereas sustaining compliance with firm insurance policies..

Accountabilities

•    Service Operations Management: Lead day by day Staff Travel operations throughout calls, emails, and requests, guaranteeing environment friendly case dealing with and repair continuity
•    Service Delivery & SLAs: Ensure achievement of response, decision, and high quality KPIs throughout all employees journey enquiries and bookings
•    Team Leadership: Manage and develop the operations staff, driving productiveness, engagement, and repair excellence
•    Employee Experience: Ensure a responsive, environment friendly, and empathetic service expertise for all employees journey interactions
•    Travel Request Management: Oversee correct and well timed dealing with of responsibility, compassionate, and different journey requests according to coverage
•    Financial Management: Own funds accountability, value management, and identification of economic optimization alternatives
•    Vendor Coordination: Manage day-to-day coordination with exterior journey suppliers (non-Etihad bookings), guaranteeing service high quality and well timed fulfilment
•    Performance & Reporting: Monitor KPIs (quantity, SLA, backlog, productiveness) and supply insights for steady enchancment
•    Process Improvement & Automation: Identify and implement enhancements in workflows, service fashions, and operational effectivity
•    Compliance & Governance: Ensure adherence to employees journey insurance policies, documentation requirements, and audit necessities
•    Financial Administration: Oversee bill validation and reconciliation, and guarantee acceptable use of company journey cost strategies
•    Stakeholder Management: Liaise with HR, Finance, Recruitment, RM and journey distributors to make sure aligned and efficient service supply