Senior Customer Success Manager, Residence & Lifestyle-Toys & Leisure – Job ID: 10517613

Description

This position may be situated in considered one of our company workplaces in Seattle, WA,

Drive measurable development and vendor satisfaction for strategic partnerships on Amazon’s retail platform. As a Senior Customer Success Manager, you will independently handle strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate throughout groups to clear blockers and ship outcomes — even when the trail ahead is not totally outlined.
You’ll personal vendor outcomes that affect a number of group objectives and will affect country- or region-level efficiency. This position combines impartial problem-solving, cross-team collaboration, and buyer advocacy. You’ll navigate ambiguity, present strategic suggestions to senior vendor contacts, and optimize processes that enhance supply for each distributors and prospects. A core focus is driving vendor satisfaction — guaranteeing distributors really feel supported, heard, and empowered to develop their enterprise on Amazon. You’ll additionally start mentoring teammates and contributing to the event of others.

Key job duties
• Manage strategic vendor relationships and develop long-term, data-driven enterprise plans that drive adoption of growth-generating merchandise and optimistic buyer expertise
• Provide actionable suggestions to distributors that drive measurable ROI, clearing blockers and escalating appropriately
• Collaborate successfully throughout groups to ship for distributors — influencing inside and exterior stakeholders, processes, and priorities
• Organize, analyze, and floor vendor/buyer suggestions within the right channels to make sure Amazon’s selections take into account the Voice of the Customer
• Optimize cross-team processes that enhance mission effectivity and group supply
• Lead promotional planning and catalog optimization initiatives
• Begin mentoring friends and contributing to group improvement

A day within the life
• Review efficiency metrics and current data-driven suggestions throughout vendor conferences with senior contacts
• Navigate ambiguous conditions — figuring out what’s hindering vendor development and creating options independently
• Collaborate with cross-functional groups (class managers, provide chain, advertising and marketing) to resolve operational challenges
• Advocate for vendor wants by organizing suggestions and sharing insights with management
• Guide distributors on using Amazon instruments and methods successfully
• Participate in strategic planning periods and assist steady enchancment initiatives
• Share data with teammates and supply steering to newer CSMs

About the group
Amazon Vendor Services (AVS) is a paid suite of providers designed to construct long-term partnerships between Amazon and its distributors — making Amazon the retailer of selection. AVS pursues three core objectives:
• Accelerate vendor development on Amazon
• Drive larger vendor satisfaction with Amazon, fostering larger engagement and funding
• Build sustainable, environment friendly e-commerce partnerships between Amazon and distributors
As a Senior Customer Success Manager, you function the hub of your vendor’s interactions with Amazon. Vendors depend on their CSM as a primary level of contact for troubleshooting, high-level evaluation, and joint enterprise planning. To ship on these objectives, we develop unique providers and instruments that speed up vendor development, present most popular remedy in how distributors work together with us, and allow proactive administration of their enterprise.

Basic Qualifications

– Experience with robust mission administration expertise and the flexibility to thrive in a fast-paced atmosphere
– Bachelor’s diploma
– • 4+ years of vendor or shopper dealing with expertise in Account Management, Vendor Management and/or related expertise in related fields similar to Buying, Planning or Merchandising • Data evaluation expertise together with manipulating massive datasets from advanced methods and decoding outcomes • Proficient in Microsoft Excel • Experience in relationship administration • Demonstrated capability to work successfully in fast-paced environments • Excellent skilled written and verbal communication expertise • Time administration

Preferred Qualifications

– • 5+ years of e-commerce or retail business expertise • Professional expertise in Buying, Planning or Merchandising • Experience with enterprise intelligence instruments (Tableau, Salesforce) • Experience quickly adapting to vary and coping with ambiguity • Background in course of enchancment methodologies • Advanced diploma, certifications or equal expertise • Experience working with numerous stakeholders and groups • Project administration expertise

Amazon is an equal alternative employer and doesn’t discriminate on the idea of protected veteran standing, incapacity, or different legally protected standing.

Our inclusive tradition empowers Amazonians to ship one of the best outcomes for our prospects. If you’ve gotten a incapacity and wish a office lodging or adjustment through the utility and hiring course of, together with assist for the interview or onboarding course of, please go to for extra info. If the nation/area you’re making use of in isn’t listed, please contact your Recruiting Partner.

The base wage vary for this place is listed beneath. Your Amazon bundle will embody sign-on funds and restricted inventory models (RSUs). Final compensation will probably be decided based mostly on components together with expertise, {qualifications}, and placement. Amazon additionally gives complete advantages together with medical health insurance (medical, dental, imaginative and prescient, prescription, Basic Life & AD&D insurance coverage and possibility for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement protection), 401(okay) matching, paid time without work, and parental depart. Learn extra about our advantages at https://amazon.jobs/en/benefits.

USA, WA, Seattle – 82,700.00 – 140,000.00 USD yearly