Senior Manager, Travel Insurance and Financial Protection Program

JOB SUMMARY

The Senior Manager, Travel Insurance and Financial Protection Program will lead the day-to-day administration, efficiency, and development of Marriott’s Travel Insurance and Financial Protection Programs. Reporting to the Senior Director, Global Cards and Insurance, this position is accountable for overseeing program operations, managing key companion relationships, and driving initiatives that improve buyer expertise and enterprise efficiency.

The place will lead efforts to optimize and develop present applications and broaden journey insurance coverage into key worldwide markets, coordinating launch planning and execution with inner stakeholders, exterior companions, and consultants. The position may also assist the analysis, integration, and commercialization of latest monetary safety services and products, together with insurance coverage, guarantee, assure, help, and different choices.

Working cross-functionally with groups throughout Legal, Risk Management, Finance, Technology, Marketing, and Operations, the Senior Manager will assist development alternatives, optimize program efficiency, monitor enterprise and buyer expertise metrics, and guarantee regulatory and operational necessities are met. The preferrred candidate is a strategic, extremely organized downside solver who can handle a number of priorities concurrently, affect stakeholders, and independently drive advanced initiatives from technique by way of execution.

 

CANDIDATE PROFILE

Education and Experience

Required

· 4-year diploma from an accredited college in Business Administration, Hospitality Management, or associated main; or equal expertise

· 5+ years’ expertise within the insurance coverage, hospitality, consulting, or associated trade

Preferred

· Experience main advanced, cross-functional applications inside massive, matrixed organizations.

· Strong undertaking and program administration abilities, with the flexibility to handle a number of workstreams and ship measurable enterprise outcomes.

· Experience launching merchandise, providers, or enterprise initiatives in worldwide and/or extremely regulated markets.

· Experience growing enterprise instances, evaluating development alternatives, and main strategic initiatives from evaluation by way of implementation.

· Experience partnering with Legal, Risk, Compliance, Technology, and Operations groups to navigate regulatory and implementation necessities.

· Strong exterior companion, advisor, and vendor administration expertise.

CORE WORK ACTIVITIES

Program Operations & Partner Management

· Lead day-to-day operations of the Travel Insurance program, together with governance, subject decision, companion coordination, and execution of precedence initiatives.

· Manage relationships with exterior companions, consultants, and distributors; set up clear workplans, accountabilities, and working cadences.

· Coordinate with inner groups to take care of program readiness, service high quality, and a robust buyer expertise.

Global Expansion & Launch Execution

· Lead cross-functional enlargement initiatives for journey insurance coverage in precedence international markets, together with enterprise case improvement, launch planning, regulatory coordination, companion onboarding, contract assist, and digital implementation oversight.

· Develop and keep a worldwide enlargement roadmap, determine dependencies and dangers, and drive stakeholder alignment by way of launch and post-launch optimization.

Financial Protection Product Development

· Support the analysis, integration, and commercialization of latest monetary safety services and products, together with insurance coverage, guarantee, assure, help, and different choices.

· Partner with inner and exterior stakeholders to evaluate buyer wants, worth propositions, economics, operational necessities, and distribution alternatives.

Performance, Growth & Customer Experience

· Monitor enterprise KPIs, P&L efficiency, buyer expertise metrics, forecasts, and companion reporting to determine dangers and development alternatives.

· Use information, testing, and companion experience to optimize product design, pricing, gives, advertising and marketing, and distribution throughout Marriott channels.

· Coordinate advertising and marketing and communications actions that assist program development and stakeholder alignment.

Risk, Compliance & Organizational Alignment

· Partner with Legal, Risk Management, Compliance, Finance, Technology, Marketing, and Operations to make sure enterprise, regulatory, licensing, and operational necessities are met.

· Identify and talk advanced enterprise, authorized, regulatory, and operational issues, escalating dangers and suggestions as applicable.

· Support required licensing information, compliance protocols, and management reporting.

Discipline Knowledge & Leadership

· Develop and share experience in journey insurance coverage, monetary safety, regulated-market launches, Marriott distribution channels, and related trade tendencies.

· Influence stakeholders throughout the group and independently drive advanced initiatives from technique by way of execution.

 

 

At Marriott International, we’re devoted to being an equal alternative employer, welcoming all and offering entry to alternative. We actively foster an setting the place the distinctive backgrounds of our associates are valued and celebrated. Our best power lies within the wealthy mix of tradition, expertise, and experiences of our associates.  We are dedicated to non-discrimination on any protected foundation, together with incapacity, veteran standing, or different foundation protected by relevant legislation.