Seamless Journey: Balancing Service and Safety

Aim

This course offers members with airport trade greatest practices for creating and implementing a excessive normal of customer support while sustaining established airport safety protocols.

Learning Objectives

Upon finishing this course, members will be capable to:

• Demonstrate why and the way safety, facilitation and passenger expertise work together at airports
• Identify the related regulatory necessities and stakeholders on the worldwide degree
• Identify aviation safety measures, necessities, and stakeholders
• Analyse and implement the management necessities associated to safety, immigration and customs
• Identify, analyse and implement greatest practices and applications in passenger expertise and facilitation, together with biometrics, digitalisation and good safety

Target Audience

Airport Personnel and affiliated organizations tasked with operational safety tasks inside an airport.

Course content material

• Trends in aviation: menace panorama, financial tendencies and their connection.
• Aviation safety and facilitation: worldwide rules, stakeholders and nationwide implementation
• Aviation safety necessities at airports: roles and tasks, stakeholders, safety measures, risk-based safety and good safety
• Border controls and customs inspections: airways and airports tasks

Passenger expertise and facilitation: Seamless journey and way forward for passenger facilitation, use of biometrics, digitalisation and ACI NEXTT program

Pricing

Pricing is offered upon request and varies relying on the supply format (digital or in-person) and the variety of college students.