Manager Product Planning, Agent User Experience, Travel Experience & Commerce Remote Job Particulars

Start your journey with BCD: Grow, join, collaborate and rejoice with our world staff

 

Manager Product Planning, Agent User Experience, Travel Experience & Commerce (Remote)

Full time, United States

 

The Manager Product Planning position leads product planning, documentation, readiness, and adoption help for assigned options, with duty for aligning product path to operational wants and enterprise priorities. This position companions with world and regional stakeholders to outline product necessities, handle launch readiness, help testing coordination, preserve clear product documentation, and talk standing, dangers, and adoption insights to management and operational groups.

 

As a Manager Product Planning, Agent User Experience, Travel Experience & Commerce, you’ll

• Own product planning and roadmap alignment for assigned agent-facing instruments and performance, making certain product path helps enterprise objectives, operational wants, and agent expertise
• Define and handle product necessities, person tales, success measures, and launch priorities in partnership with growth, operations, and enterprise stakeholders
• Evaluate enterprise wants, adoption traits, agent suggestions, difficulty patterns, bugs, and enhancement requests to information product selections, prioritization, and steady enchancment
• Ensure product modifications align with agent expertise, operational workflows, shopper impression, and general enterprise goal
• Identify operational wants, agent workflow gaps, product limitations, and future enhancement alternatives; assess feasibility and produce suggestions ahead
• Review product efficiency, adoption metrics, difficulty traits, and person impacts to determine alternatives for enchancment
• Oversee implementation readiness, testing technique, communication planning, coaching method, and hypercare help for product releases
• Coordinate testing participation, observe reported points, preserve readiness logs, determine gaps or dangers, and help launch preparation
• Engage with inner stakeholders throughout product, operations, growth, regional management, help groups, and enterprise companions to align priorities, make clear scope, resolve open questions, and help profitable supply

 

About you

• Bachelor’s diploma or equal work expertise
• Prior related work expertise
• Strong communication and interpersonal expertise, together with the flexibility to translate product particulars, readiness standing, dangers, and motion objects into clear updates for management, operational groups, and cross-functional stakeholders
• Ability to inspire your self and be capable to stand up to hurry rapidly – perform independently in a supportive staff
• Excellent time-management and project-management expertise, with the flexibility to steadiness a number of product initiatives, documentation wants, testing actions, stakeholder requests, and launch readiness priorities
• Competency with Microsoft Office merchandise and collaborative instruments used to create documentation, course of flows, displays, studies, venture trackers, and shared supplies for distant staff members and stakeholders
• Ability to make use of information, suggestions, product data, and operational perception to make sound suggestions and help knowledgeable decision-making
• Ability to adapt to altering priorities, handle competing workstreams, and preserve progress in a digital, regional, or world staff atmosphere
• Experience in enterprise journey or journey administration is a plus

 

What we give you

At BCD Travel, we work with extremely motivated and passionate folks. We worth open communication, collaboration, and a versatile work-life steadiness. We provide distinctive, usually world, experiences that empower you to develop and develop inside the group. Sustainability and serving to others can also be excessive on our checklist. We make a distinction by means of charitable actions in our communities throughout the globe.

 

About us

BCD Travel helps corporations journey good and obtain extra. We drive program adoption, value financial savings and expertise retention by means of digital experiences that simplify enterprise journey. Our 15,000+ devoted staff members service shoppers in 170+ international locations as we form a sustainable future for enterprise journey. BCD’s main conferences and occasions administration and world consultancy companies full our complete suite of options for all features of company journey. In 2024, BCD achieved US$22.9 billion in gross sales. For extra data, go to www.bcdtravel.com.

 

Get to know us by studying our weblog and trying out our social media:

 

You’ll be supplied

• Flexible working hours and work-from-home or distant alternatives
• Opportunities to develop your skillset and profession
• Generous trip days so you’ll be able to relaxation and recharge
• A compensation package deal that feels honest to you, together with psychological, bodily, and monetary wellbeing instruments
• Travel business skilled perks and reductions
• An inclusive work atmosphere the place variety is well known

 

At BCD Travel we worth you, our tradition and success is outlined by you. We rigorously take into account a variety of compensation elements, together with your skilled background and expertise. The wage vary for candidates in relevant jurisdictions within the US for the place of Manager Product Planning, Agent User Experience, Travel Experience & Commerce is between $57,000 and $85,000. The precise pay is determined by your expertise, {qualifications}, expertise and geographical location. 

 

Ready to hitch the journey? Apply now!

We’re devoted to constructing a various, inclusive and genuine office. If you’re excited a couple of position, however your expertise doesn’t align completely, we nonetheless encourage you to use.

We are dedicated to offering affordable and essential lodging to make sure all workers can carry out their roles successfully. For lodging requests or additional data, contact our Talent Acquisition division at careers@bcdtravel.com.

#LI-Remote

#LI-VP1