Portland Gear® Ladies’s Journey Fleece Zip Hoodie

1. Free Returns and Exchanges Available:

When you opt-in for Unlimited Free Returns/Exchanges at checkout, your return transport label is included, permitting you to return any merchandise(s) in your order for a refund or alternate for FREE. If you resolve to not purchase Unlimited Free Returns/Exchanges you’ll be able to nonetheless return your gadgets, however you’ll be answerable for the price of the return transport label. All returns are topic to the rules outlined in our Return Policy. Please word that the unique transport payment and the $1.98 cost for Free Returns & Package Protection is at all times non-refundable.

• Order numbers are required for all returns and exchanges — together with presents. Gift recipients will need to have the unique order quantity to proceed.

• If your return or alternate label isn’t included within the package deal – you’ll want to go to our returns portal to submit a request and obtain your label; should you can’t discover it, e-mail group@portlandgear.com together with your order quantity.

2. Flexible Return Locations:

We give you the flexibleness to return or alternate your gadgets both in-store or on-line, irrespective of the place you initially bought your order. Visit one in every of our bodily places to finish the return/alternate, or head to to finish by the mail. If you bought your order in-store and don’t have a transport deal with on file, you will have to e-mail group@portlandgear.com for help.

3. Take Your Time, We’ve Got You Covered:

• We need you to buy confidently, which is why we’re providing a beneficiant 90-day return window for a full refund. If you resolve inside 90 days of your buy that it’s not fairly best for you, merely return your merchandise in its unique situation (unworn, unwashed, with tags connected) for a full refund.

• If it’s been greater than 90 days, no worries! You are nonetheless eligible to make a return after 90 days, however as a substitute of a refund you’ll obtain retailer credit score so long as the merchandise(s) are unworn, unwashed, and has the unique tags connected, we’ll situation retailer credit score for the present worth of the product.

We’ve made returns and exchanges hassle-free so you’ll be able to at all times store with peace of thoughts.

4. Manufacturer Warranty:

Warranty Period:

This guarantee is legitimate for 2 years from the date of your unique buy. Please word, warranties are solely supplied in your unique merchandise. Replacements is not going to be eligible for warranties for any time interval.

Coverage:

This guarantee covers defects in supplies and workmanship beneath regular use. It contains points reminiscent of:

• Broken zippers

• Seam failures

• Material defects

Exclusions:

This guarantee doesn’t cowl:

• Damage brought on by misuse, abuse, or neglect

• Normal put on and tear

• Dissatisfaction of shade selection

• Damage from accidents or unauthorized repairs

• Items bought from unauthorized retailers

• Apparel and equipment

Claim Process:

To make a guaranty declare, please comply with these go to **.

Please word, an order quantity is required for all guarantee requests** — together with presents. Gift recipients will need to have the unique order quantity to proceed.

Resolution:

Upon inspection, we’ll decide whether or not to restore, change, or situation retailer credit score for the faulty merchandise.

Limitation of Liability:

Our legal responsibility beneath this guarantee is restricted to the restore or substitute of the bag. We will not be answerable for any incidental or consequential damages.

5. Portland Gear ReGear Repairs

ReGear is Portland Gear’s restore program designed to increase the lifetime of your gear and scale back pointless waste by restoring eligible baggage every time doable.

What ReGear Covers

At this time, ReGear is targeted on frequent zipper points, together with:

• Stuck zippers

• Jammed zippers

• Off-track zippers

What ReGear Does Not Cover

ReGear shouldn’t be supposed for all types of bag injury and doesn’t presently cowl:

• Zippers separating from cloth

• Broken zipper pulls

• Separated zipper enamel

• Damage brought on by power, misuse, accidents, or unauthorized repairs

• Cosmetic put on and tear

Please word that if a problem shouldn’t be eligible for ReGear, it could nonetheless qualify for guarantee protection. We encourage prospects to submit a request by our guarantee portal so our group can overview the merchandise and decide the most effective decision.

Eligibility & Cost

• Eligible Cascade baggage inside 2 years of buy could qualify for complimentary restore.

• For permitted repairs exterior the guarantee interval, prospects are answerable for transport prices.

• One permitted ReGear restore is offered per guarantee interval.

How to Submit a ReGear Request

Submit your request by our guarantee portal at and embody:

• Order quantity (required, together with presents)

• Proof of buy

• Description of the difficulty

• Clear pictures of the bag and zipper

Incomplete submissions could delay overview or approval.

Before Shipping Your Bag

Please be sure that to:

• Empty your bag utterly

• Remove all pins, equipment, keychains, and private belongings

• Package the bag securely

Portland Gear shouldn’t be answerable for gadgets left inside or connected to baggage and can’t change misplaced private belongings.

Repair Resolution

Once acquired, your bag will probably be evaluated by our group. Depending on the situation of the merchandise, we could:

If a bag can’t be repaired, we’ll decide the most effective decision based mostly on guarantee standing and merchandise situation.

Repair Turnaround Time

Typical ReGear turnaround time is roughly 2 weeks from the date the merchandise is acquired.

6. Additional Notes for Luggage Returns, Exchanges & Warranties

To assist us guarantee each traveler receives baggage that meets our high quality requirements, please preserve the next pointers in thoughts:

• Order numbers are required for all returns, exchanges, and guarantee requests — together with presents. Gift recipients will need to have the unique order quantity to proceed.

• Keep your unique field. All baggage should be returned or exchanged in its unique packaging.

• Photo of wheels required. Returns and exchanges should embody a transparent picture of the bottoms of the wheels so our group can confirm the merchandise hasn’t been used.

• Used baggage shouldn’t be eligible for a full refund or alternate.

• Warranty requests require detailed pictures. Claims submitted with out pictures can’t be permitted.

7. Special Circumstances

Incorrect Shipping Address

If you enter the improper transport deal with, contact us instantly at group@portlandgear.com. We’ll do our greatest to replace it earlier than success, however we are able to’t assure adjustments as soon as the order is processed.

After an order ships, we are able to’t modify the deal with or contact the service. You could attain out to the service immediately, although adjustments aren’t assured.

If the package deal is returned to us, we are able to resend it to the proper deal with for free of charge. However, if it’s not returned, we’re unable to switch or refund the order.

Please double-check your transport deal with at checkout to keep away from supply points.

Returning Multiple Orders in One Box

If you’re returning gadgets from a number of orders in the identical package deal, you will need to embody a word contained in the field with the next data:

• Your full title

• All relevant order quantity(s)

• An inventory of the merchandise(s) being returned or exchanged

• If requesting an alternate, clearly state the merchandise and shade you prefer to in return

This data is required so our warehouse group can correctly establish and course of your return. If a word shouldn’t be included, our warehouse could not be capable to match the gadgets to the proper order. This can delay processing and will lead to your return or alternate not being accomplished. To keep away from delays, please guarantee all required particulars are included contained in the package deal earlier than transport it again.

International Returns & Exchanges

At this time, all worldwide orders are thought-about last sale. As a small enterprise, worldwide transport prices are extraordinarily excessive, and there are frequent problems with customs when processing returns, exchanges, or guarantee replacements. Because of this, we’re unable to supply exchanges or returns on orders shipped exterior of the United States.

If there’s an error together with your order resulting from a mistake on our finish (for instance, you acquired the improper merchandise), please contact us at group@portlandgear.com and we’ll work with you to search out an acceptable resolution.

Please word that “ALL SALES FINAL” gadgets will not be lined beneath our return and alternate coverage. This contains all personalised gadgets.