Job ID:26034516 – Executive Travel Scheduler

Job Description:

At Bank of America, we’re guided by a typical goal to assist make monetary lives higher by the ability of each connection. We do that by driving Responsible Growth and delivering for our purchasers, teammates, communities and shareholders on daily basis.

Being a Great Place to Work and offering a tradition of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive office the place each teammate has the chance to succeed, construct a profession and contribute to our shared success. This consists of attracting and growing distinctive expertise, recognizing and rewarding efficiency, and supporting our teammates’ bodily, emotional, and monetary wellness by inexpensive, aggressive and versatile advantages.

We worth the distinctive views people deliver from all backgrounds and profession paths – whether or not formed by army service, group school schooling, or a variety of labor and life experiences. These journeys foster resilience, management and innovation, strengthening our workforce and positively affect the communities we serve.

Bank of America is dedicated to an in-office tradition that helps collaboration, engagement, and profession growth. Our method consists of clear in-office expectations, whereas offering an acceptable degree of flexibility based mostly on role-specific tasks and enterprise wants.

At Bank of America, you may construct a profitable profession with alternatives to be taught, develop, and make an affect. Join us!

Job Description:
This job is liable for managing government journey scheduling and reservations of business flights utilizing Sabre. Key tasks embody the profitable design, supply and communication of journey schedules. Job expectations embody supporting a number of inner and exterior stakeholders to Bank of America and delivering a secure and high quality journey expertise for workers.

*This position requires night and weekend assist on a rotational schedule*

Responsibilities:

• Coordinates all journey preparations for workers together with scheduling, updating and canceling

• Act as the purpose of sale on all Domestic & International journey necessities, arranging each routine and complicated journey for air, rail, automotive, and lodge lodging, utilizing (GDS) – Native Sabre in coordination with Corporate Aviation

• Acts as major contact for worker journey associated inquires

• Communicates well timed updates, modifications and wishes of staff

• Follows all coverage and procedures as outlined by Bank of America company journey

• Operate productively and effectively utilizing trendy journey instruments and know-how

• Interact and supply direct assist to senior administration of the financial institution to help with the scheduling/coordinating of future journey requests

• Provide consultative recommendation, options, and proposals making certain adherence to the expense customary

• Aligning with all authorized customary necessities, which embody required coaching, compliance, and sanctions

• Deliver expectations on particular person/shared crew targets and assist all enterprise Key Performance Indicators. Proactively evaluation efficiency to test on and enhance efficiency

• Handle the end-to-end reserving course of by the ticketing and order achievement, both over the phone, by way of messaging, or e-mail servicing platforms

• Operate in multi-channel (telephone, e-mail & chat) servicing environments the place you’re accountable to key efficiency indicators of success, corresponding to buyer satisfaction, and key effectivity metrics

• Use constructive phone service methods; act on particular buyer requests and preserve wonderful consumer relations

• Review and reconfirm Executive Travel reservations/PNR for ticketing, high quality/accuracy, consumer essential points, vendor companies, or lowest fare

Required Qualifications

• 3+ years expertise working with Native Sabre or different GDS system

• Prior expertise in Business (Corporate) Travel or supporting government journey wants/requests

• Experience working in a high-touch service atmosphere and offering White Gloved consumer service the place efficiency is measured

• Demonstrated studying agility and talent to behave on constructive suggestions

• Knowledge and/or expertise of:

  • Booking of Air, rail, lodge, automotive/transportation wants

  • Calculating and Processing exchanges

  • Understanding of fares and ticketing guidelines, for automotive, air, and lodge journey

• Strong consideration to element and have the ability to downside remedy essential points. Be capable of make essential choices shortly and successfully

• Ability to analysis and resolve customer support and traveler points independently and /or with provider

• Possess understanding of journey traits and trade customary processes

• Polished oral and written communication abilities. Be capable of talk successfully with senior administration

• Thorough – Act with integrity, and deal sensitively with private and confidential traveler data

• Problem Solving, with a course of enchancment angle

• Able to work beneath stress, with a way of urgency whereas sustaining knowledgeable rapport and multi-task, accepting, and adapting to alter shortly and expertly

• Strong MS workplace experiences (Word, Excel, PowerPoint)

• Effective planning and group abilities

Desired Qualifications:

Skills:

• Attention to Detail

• Customer and Client Focus

• Decision Making

• Prioritization

• Written Communications

• Critical Thinking

• Data Collection and Entry

• Innovative Thinking

• Policies, Procedures, and Guidelines Management

• Relationship Building

• Active Listening

• Adaptability

• Business Operations Management

• Issue Management

• Problem Solving

Minimum Education Requirement: High School Diploma / GED / Secondary School or equal

Internal staff who’re presently working from dwelling are nonetheless eligible to use. However, if chosen for the position, chances are you’ll be required to work onsite in accordance with the office excellence coverage.

Shift:

1st shift (United States of America)

Hours Per Week: 

40