Front Office & Way of life Manager job in Pullman Maldives All-Inclusive Resort, Pullman Maamutaa, Maldives

Company Description

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa—an all-inclusive haven the place luxurious meets limitless potentialities. Immerse your self in unique perks, ignite your mind, and boldly prolong your horizons. This isn’t only a resort; it’s a spot designed for individuals who need to up their recreation.

Nestled within the Southern Maldives on Maamutaa Island throughout the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a pure lake. Our dedication? Providing you with the vacation of a lifetime—the place the dynamic mix of enterprise and pleasure takes heart stage.

Let’s dive into the artwork of balancing work and play, the place each second is a chance to domesticate success and revel within the pleasure of discovery!

Why work for Accor?

We are way over a worldwide chief. We welcome you as you might be and you’ll find a job and model that matches your persona. We help you to develop and be taught daily, ensuring that work brings objective to your life, so that in your journey with us, you possibly can proceed to discover Accor’s limitless potentialities.

By becoming a member of Accor, each chapter of your story is yours to jot down and collectively we will think about tomorrow’s hospitality. Discover the life that awaits you at Accor, go to  https://careers.accor.com/

Do what you’re keen on, look after the world, dare to problem the established order! #BELIMITLESS

Job Description

Front Office Operations

• Participate in day by day operations conferences and liaise intently with help departments to coordinate and resolve normal administrative and operational issues.
• Ensure all Front Office staff report back to work punctually and preserve the required grooming {and professional} requirements earlier than every shift.
• Conduct day by day briefings and guarantee all related operational data, updates, and directions are clearly communicated to workforce members.
• Review Duty Manager log entries and guarantee all reported points and issues are adopted up totally and closed in a well timed method.
• Ensure the environment friendly and efficient operation of the Front Office, with strict adherence to departmental requirements, insurance policies, and procedures.
• Liaise with the Reservations Department throughout high-occupancy durations and advocate applicable actions to maximise occupancy and obtain the best potential room yield.
• Monitor closed-out dates and coordinate methods to optimize occupancy and income alternatives.
• Coordinate full-house conditions, together with overbooking administration and visitor relocations, making certain all mandatory preparations are made to reduce visitor influence.
• Liaise with the Finance Department to make sure all credit score and monetary procedures are correctly applied and adhered to.
• Analyze market developments and overview rooming lists to establish income alternatives and encourage the Front Office workforce to maximise room upgrades and upselling.
• Coordinate and monitor main group actions, conferences, and conferences, making certain complete motion plans are in place throughout all operational areas.
• Conduct courtesy calls with VIP, long-stay, and company friends to acquire suggestions, proactively tackle issues, and guarantee service requirements are maintained.
• Manage visitor correspondence and guarantee all enquiries and requests obtain immediate and applicable follow-up.
• Manage day by day room stock and coordinate intently with Housekeeping to make sure rooms are cleaned and launched in keeping with visitor arrival necessities.

Team Management

• Participate within the interview, choice, and recruitment of Front Office staff in accordance with the resort’s recruitment requirements and necessities.
• Identify high-potential workforce members and help their skilled growth and profession development.
• Conduct common efficiency evaluations and supply constructive suggestions and training to workforce members.
• Continuously monitor workforce members’ look, perspective, conduct, and stage of professionalism to make sure compliance with resort requirements.
• Prepare and implement structured induction packages for brand new Front Office staff to facilitate efficient onboarding.
• Develop, coordinate, and preserve departmental coaching packages based mostly on workforce growth wants and evolving enterprise necessities.
• Prepare weekly workers schedules based mostly on anticipated enterprise ranges, operational necessities, funds, and repair requirements.
• Prepare correct payroll and gratuity stories in accordance with established procedures.
• Conduct month-to-month departmental conferences to speak enterprise updates, collect workforce suggestions, tackle operational issues, and preserve efficient departmental communication.

Qualifications

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of related expertise in an identical capability
• Excellent studying, writing and oral proficiency in English language
• Ability to talk different languages and fundamental understanding of native languages shall be a bonus
• Good working data of MS Excel, Word, & PowerPoint

Additional Information

What is in it for you:

• Employee profit card providing discounted charges in Accor Hotels Worldwide
• Develop your expertise by way of studying packages by Academy Accor
• Opportunity to develop inside your property and the world over!
• Ability to contribute to local people and make a distinction by way of our Corporate Social Responsibility actions.

Do what you’re keen on, look after the world, dare to problem the established order! #BELIMITLESS