This web page was created programmatically, to learn the article in its authentic location you possibly can go to the hyperlink bellow: https://jobs.citi.com/job/new-york/director-head-of-travel-partnerships-customer-experience-and-ai-hybrid/287/95728513616and if you wish to take away this text from our website please contact us [ad_1] Discover your future at Citi Working at Citi is excess of only a job. A profession with us means becoming a member of a group of greater than 230,000 devoted individuals from across the globe. At Citi, you’ll have the chance to develop your profession, give again to your neighborhood and make an actual affect. Job Overview The Director - Head of Travel Partnerships, Customer Experience & AI is a senior management function accountable for outlining and executing the end-to-end journey technique, together with strategic associate administration, buyer expertise possession, buyer servicing and AI-driven innovation throughout the journey ecosystem. The function will function the one level of accountability for journey efficiency, associate worth creation, and buyer expertise supply, whereas driving future-forward capabilities that improve differentiation, scale, and effectivity.This function will function at an enterprise degree, influencing senior stakeholders, managing key exterior partnerships, and making certain alignment with broader enterprise, danger, and expertise goals. The function will report back to a Managing Director function and performance as an integral member of the practical management group.Key duties:Partnership Strategy & Management:Lead the event and execution of the partnership technique throughout journey ecosystems, together with possession of key third-party suppliers (e.g., platform and content material companions)Manage senior-level relationships with strategic companions, making certain efficiency in opposition to contractual obligations, KPIs, and enterprise goalsIdentify and consider new partnership alternatives to increase capabilities, enhance buyer worth proposition, and drive progressEstablish and preserve governance frameworks to supervise associate efficiency and danger alignmentCustomer Experience Ownership:Own the total buyer journey throughout journey merchandise, together with discovery, reserving, servicing, and post-travel engagementLead and handle journey name heart operations, with full accountability for service supply, efficiency, and buyer outcomesDefine and execute a technique to raise servicing to a extra premium, differentiated expertise aligned to buyer expectations and model positioningEnsure achievement of all key service metrics, together with service ranges, high quality, buyer satisfaction (e.g., NPS), and operational effectivityIdentify alternatives to scale operations successfully whereas enhancing the standard and consistency of the client expertiseModernize servicing capabilities, scale back friction factors, and allow a seamless, high-quality expertise throughout channelsMarketing & Customer Value Proposition:Partner with Marketing to outline and refine the journey worth proposition, making certain alignment with goal segments and enterprise goalsProvide enter into go-to-market methods, together with positioning, messaging, and marketing campaign prioritiesSupport initiatives to drive buyer acquisition, engagement, and retentionAI & Digital Capabilities:Define and execute the technique for AI-enabled capabilities throughout the journey ecosystem, together with personalization, search, and servicingOversee supply of AI initiatives in partnership with Digital and Technology making certain alignment with enterprise prioritiesEnsure all digital and AI capabilities meet enterprise requirements for danger, compliance, and governanceRisk, Governance & Controls:Ensure all actions adhere to Citi’s danger and management framework, together with relevant regulatory necessitiesPartner with Risk, Legal, and Compliance to evaluation and approve new initiatives and partnershipsEstablish applicable controls and documentation to assist ongoing governance and oversightDrive consistency in processes associated to approvals, together with NAC or equal governance our bodies the place requiredQualifications:15+ years of related expertise in partnerships, journey, digital platforms, or associated areasDemonstrated expertise managing complicated associate ecosystems and senior exterior relationshipsProven potential to function successfully inside a big, matrixed groupStrong strategic considering and skill to translate technique into executionExperience main cross-functional initiatives involving a number of stakeholdersFamiliarity with buyer expertise design, digital platforms, and market fashionsExperience with AI, data-driven options, or digital innovation most popularLeadership Competencies:Demonstrates robust strategic orientation and enterprise mindsetEffective at influencing and speaking with senior stakeholdersDrives outcomes via collaboration and execution self-disciplineNavigates complexity and operates successfully in ambiguous environmentsMaintains a powerful deal with danger administration, controls, and complianceChampions customer-centricity and steady enchancmentEducation:------------------------------------------------------Job Family Group: Consumer Sales------------------------------------------------------Job Family:Consumer Product Sales------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New York New York United States------------------------------------------------------Primary Location Full Time Salary Range:$170,000.00 - $300,000.00In addition to wage, Citi’s choices might also embrace, for eligible staff, discretionary and formulaic incentive and retention awards. Citi presents aggressive worker advantages, together with: medical, dental & imaginative and prescient protection; 401(okay); life, accident, and incapacity insurance coverage; and wellness applications. Citi additionally presents paid break day packages, together with deliberate break day (trip), unplanned break day (sick depart), and paid holidays. For extra data concerning Citi worker advantages, please go to citibenefits.com. Available choices might differ by jurisdiction, job degree, and date of rent.------------------------------------------------------Most Relevant Skills Please see the necessities listed above.------------------------------------------------------Other Relevant Skills For complementary expertise, please see above and/or contact the recruiter.------------------------------------------------------Anticipated Posting Close Date:Jun 05, 2026------------------------------------------------------Citi is an equal alternative employer, and certified candidates will obtain consideration with out regard to their race, colour, faith, intercourse, sexual orientation, gender id, nationwide origin, incapacity, standing as a protected veteran, or another attribute protected by regulation.If you're a individual with a incapacity and wish an affordable lodging to make use of our search instruments and/or apply for a profession alternative evaluation Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster. [ad_2] This web page was created programmatically, to learn the article in its authentic location you possibly can go to the hyperlink bellow: https://jobs.citi.com/job/new-york/director-head-of-travel-partnerships-customer-experience-and-ai-hybrid/287/95728513616and if you wish to take away this text from our website please contact us