Officer, Lifestyle Relationship Manager (Affluent Cards) at Citi

Shape your Career with Citi

Citi Wealth brings collectively the complete energy of Citi to serve your entire continuum of wealth shoppers, from prosperous to ultra-high internet value to household workplaces.  The methods we create assist our shoppers keep liquidity whereas maximizing yields, transact in international forex and throughout borders, and handle fluctuating bills or money move.  We are uniquely suited to serving to our shoppers meet their banking wants throughout areas by way of our world community.

We’re presently in search of a excessive caliber skilled to affix our staff as Officer, Lifestyle Relationship Manager (Internal Job Title: Client Service Officer – C11) based mostly in Hong Kong.  Being a part of our staff signifies that we’ll give you the sources to satisfy your distinctive wants, empower you to make wholesome choice and handle your monetary well-being to assist plan in your future.  For occasion:

• Citi gives packages and companies in your bodily and psychological well-being together with entry to telehealth choices, well being advocates, confidential counseling and extra. Coverage varies by nation.

• We consider all mother and father deserve time to regulate to parenthood and bond with the latest members of their households. That’s why in early 2020 we started rolling out our expanded Paid Parental Leave Policy to incorporate Citi staff all over the world.

• We empower our staff to handle their monetary well-being and assist them plan for the long run.

• Citi gives entry to an array of studying and growth sources to assist broaden and deepen your expertise and information as your profession progresses.

• We have quite a lot of packages that assist staff stability their work and life, together with beneficiant paid day without work packages.

• We supply our staff sources and instruments to volunteer within the communities wherein they dwell and work. In 2019, Citi worker volunteers contributed greater than 1 million volunteer hours all over the world.

The Lifestyle Relationship Manager – Affluent Cards (ULTIMA Card Relationship Manager) position at Citi is a specialised place centered on delivering premium, personalised service to high-net-worth cardholders.

In this position, you’re anticipated to:

• Serve because the devoted level of contact for top-tier ULTIMA cardholders, providing white-glove companies

• Provide proactive, bespoke account administration, guaranteeing distinctive consumer experiences

• Deliver Lifestyle Concierge companies (e.g., journey bookings, unique occasion entry, luxurious retail help) with help from exterior distributors

• Partner with Product & Marketing to refine cardholder advantages and buyer journey

• Work with CitiTelephone (customer support) to make sure seamless help for prosperous shoppers

• Collaborate with Citigold Private Client and Citi Private Bank groups to align companies underneath the “One-Citi” approach.

• Manage relationships with external lifestyle vendors, ensuring service quality and exclusivity

• Monitor vendor performance and act as a gatekeeper for premium offerings

• Design and optimize workflows for affluent segment initiatives

• Use data analysis to identify trends, enhance client satisfaction, and drive retention

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Experience: Background in private banking, luxury hospitality, or premium services

• Mindset: Client-centric, proactive, and adept at managing high expectations

• Soft Skills: Polished communicator, culturally aware, and skilled in conflict resolution

• Analytical & Problem-Solving – Ability to interpret data, assess client needs, and recommend solutions

• Communication & Diplomacy – Skilled in handling high-profile clients with discretion and professionalism

• Industry Knowledge – Understanding of wealth management, luxury services, and card products

• Project Management – Experience in designing processes and leading initiatives

• Attention to Detail – Ensures accuracy in high-stakes client interactions

• Moderate but direct influence on client retention and satisfaction

• Affects core business performance through premium service delivery

• Works with variable, sometimes complex issues requiring sound judgment

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei