Razer is the newest tech model to be hit by an web storm of unhealthy PR. Multiple movies from no less than two main tech channels have been posted criticising the gaming laptop computer specialist’s services, together with the newest Razer Blade 16, with points together with defective trackpads, glitchy software program, and poor buyer assist.
Let’s start with Gamers Nexus, which has turn out to be one thing of a self-appointed arbiter of enterprise ethics within the gaming {hardware} business. In an add titled “How Razer Screws Customers,” host Stephen Burke lays out a litany of complaints and points.
Many of the issues reported revolve around Razer’s Synapse software. That includes trackpads that are intermittently unresponsive and keyboards that generate double keypresses.
Regarding the trackpad, GN reports on a Reddit poll with 106 total votes exhibiting 41 homeowners of 2025 Blade laptops experiencing points with their trackpad. Such polls are typically biased in the direction of customers with points. People do not have a tendency to leap on Reddit to report that the whole lot is working nice. But, equally, that specific downside does appear to be greater than only one or two remoted clients.
GN additionally studies on one Redditor who posted a video that seems to show the Synapse software reducing frame rate performance in several games on a Blade 16 with an RTX 5090 GPU, together with: Control, League of Legends, Dota 2, Ghost Watchers and extra.
The Redditor explains that Synapse operating leads to an FPS loss upon any mouse motion, however that it’s essential to have Synapse operating earlier than you launch a sport in in any other case the RTX 5090 is proscribed to 120 W. For now, we’re solely conscious of a single report of this specific concern, which the person says is expounded to the polling price of the mouse getting used, conflicting with Razer’s Synapse software program.
Further points embody issues regarding exterior shows dropping out and in intermittently, numerous crashes and BSODs and really poor efficiency on battery energy. Rounding issues out are studies of poor buyer assist.
GN says that Asus stays the “number one complaint” of their inbox, “Razer is also pretty high up in that list.” According to GN, the problems regarding buyer assist boil all the way down to what you would possibly name heel-dragging. It’s claimed Razer buyer assist forces customers to spend hours or days fruitlessly reinstalling working programs and different software program on model new programs when a easy substitute may need been extra acceptable.
Anyway, this specific PR storm in all probability dates again to Just Josh’s overview of the brand new Razer Blade 16, titled “Razer Blade 16: Atrociously Buggy“, during which he asserts that, “Razers are consistently the buggiest laptops of any that I’ve tested. And this one it is really bad.”
Just Josh has since executed a follow-up video on the broader problems with Razer laptop computer bugs and poor buyer assist titled “Razer’s Support – A Train Wreck!“. That video recounts the poor expertise the channel had with a $4,000 Razer Blade the channel itself purchased and was struggling trackpad and keyboard points, some of which are catalogued on this Reddit thread.
Just Josh studies on a convoluted and irritating expertise attempting to get Razer to RMA the laptop computer for restore or substitute, during which the channel went by means of no fewer than 12 totally different assist reps. The complete course of to get the laptop computer changed took 36 days.
In the top, there are two sides to this story. While it is actually true that loads of tech firms fall brief in the case of tech assist, the argument with Razer is that it attaches premium pricing to its merchandise. When you are paying $4,000 or maybe much more for a laptop computer and you’ve got issues shortly after buy, you would possibly count on swift decision.
The different aspect to the story is that every one tech merchandise have issues, and it is folks experiencing these issues that seem on net boards, not all of the comfortable Razer homeowners. For our half, we did not expertise any of these points with our early pattern of the Razer Blade 16, nor with the Blade 14, which has been getting extra long-term testing as a every day driver machine.
All that mentioned, the important thing to all of that is arguably buyer assist.
Even if Razer is having some points with its newest 2025 Blade laptops, good buyer assist goes a protracted approach to mitigating that. And it does look like there’s trigger to no less than query how good Razer’s buyer assist is, presently. We’ll be watching with curiosity how this one unfolds, that is for certain.
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