SAP Concur- Senior Travel Engagement Manager, Enterprise Job Particulars

We assist the world run higher
At SAP, we hold it easy: you deliver your finest to us, and we’ll deliver out the perfect in you. We’re builders touching over 20 industries and 80% of world commerce, and we want your distinctive skills to assist form what’s subsequent. The work is difficult – but it surely issues. You’ll discover a place the place you may be your self, prioritize your wellbeing, and actually belong. What’s in it for you? Constant studying, ability progress, nice advantages, and a crew that wishes you to develop and succeed. 

Job Overview: Under reasonable supervision, the Sr. Travel Engagement Advisor is chargeable for the on-going success and partnership of journey direct clients inside the assigned consumer base. This place will function the associate and advocate working intently with general Customer Success crew to make sure the very best ranges of on-going adoption, retention, satisfaction, and new function adoption are realized.  Key to success on this place is the event and upkeep of sturdy relationships, each inside SAP Concur, clients and companions. This place is structured as a semi-virtual mannequin with a high-volume account base.  Medium-level of journey could also be required.  This Sr. Travel Engagement function stories into Global Travel Engagement, Director, Customer Success.

Responsibilities:

• Develop and keep sturdy relationships inside assigned consumer section to make sure most adoption, satisfaction and retention ranges, and consumer improvement are met
• Identify and execute enterprise technique for assigned consumer section
• Focus on CoV/MVV and bringing worth to clients with strategic engagement
• Develop consumer’s information of nCT, Complete, AI instruments and different journey options/performance and modules by utilizing on-line presentation or in particular person presentation strategies
• Work intently with Account Teams to Identify, prioritize and resolve consumer points/considerations; coordinate with applicable inside cross purposeful departments to offer response and/or options
• Identify and implement enhancements to processes, paperwork, instruments, stories, and so on. to profit crew and inside/exterior purchasers
• Track and replace actions, reporting in SF as required, i.e. BR’s, Success Plans, FA and so on.
• Participate in cross-functional groups to debate accounts and search for traits or commonalities, guarantee the perfect pursuits of each purchasers and SAP Concur are being pretty and objectively represented
• Identify and execute enterprise methods that contribute to the success of the important thing metrics of the place – retention, renewals, utilization/adoption, contractual compliance, and alternatives for enlargement
• Work with assigned Account Teams to assist handle journey success plans the place relevant, together with managing territory assignments, monitoring actions and territory planning for buyer base
• Develop and keep sturdy relationships inside assigned consumer account groups to make sure most adoption, satisfaction and retention ranges, and consumer improvement are met
• Advocate for buyer base for future product journey enhancements, collaboration with workers, crew and journey product stakeholders
• Identify alternatives to assist purchasers add Travel options to realize better worth from their Online reserving answer

Qualifications

Education, Experience & Training required:

• Minimum 2 years’ expertise with Concur Travel (most popular)
• Minimum 10-year expertise with excessive degree of interplay with inside/exterior purchasers and companions
• Minimum 10 years journey associated expertise
• Ability to go background examine and another required safety checks

Job Specific Specialized Knowledge & Skills: 

• Aptitude to research a state of affairs, defines key aims, and recommends methods and motion plans
• General understanding of enterprise, monetary programs and organizational decision-making
• Strong written and verbal communication abilities, together with negotiation abilities
• Demonstrated aptitude to evaluate and analyze points/knowledge and develop or implement applicable plans
• Must possess a client-focused angle with the flexibility to behave as a consumer advocate
• Proven capability to have interaction and work together with inside groups to resolve consumer points
• Planning and challenge administration capabilities
• Ability to offer shows to small and enormous teams of individuals
• Advanced Microsoft Office (notably Excel) abilities

Value Competencies:

• Displays ardour for & accountability to the shopper
• Displays management by means of innovation in every little thing you do
• Displays a ardour for what you do and a drive to enhance
• Displays a relentless dedication to win
• Displays private & company integrity

Bring out your finest
SAP improvements assist greater than 4 hundred thousand clients worldwide work collectively extra effectively and use enterprise perception extra successfully. Originally recognized for management in enterprise useful resource planning (ERP) software program, SAP has advanced to turn into a market chief in end-to-end enterprise software software program and associated companies for database, analytics, clever applied sciences, and expertise administration. As a cloud firm with 200 million customers and a couple of hundred thousand staff worldwide, we’re purpose-driven and future-focused, with a extremely collaborative crew ethic and dedication to non-public improvement. Whether connecting world industries, folks, or platforms, we assist guarantee each problem will get the answer it deserves. At SAP, you may deliver out your finest.  

We win with inclusion
SAP’s tradition of inclusion, concentrate on well being and well-being, and versatile working fashions assist be sure that everybody – no matter background – feels included and may run at their finest. At SAP, we imagine we’re made stronger by the distinctive capabilities and qualities that every particular person brings to our firm, and we spend money on our staff to encourage confidence and assist everybody understand their full potential. We in the end imagine in unleashing all expertise and creating a greater world.

SAP is dedicated to the values of Equal Employment Opportunity and offers accessibility lodging to candidates with bodily and/or psychological disabilities. If you have an interest in making use of for employment with SAP and are in want of lodging or particular help to navigate our web site or to finish your software, please ship an e-mail together with your request to Recruiting Operations Team: Careers@sap.com.

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