Upcoming iAGCO modifications to enhance service for purchasers

The Alcohol and Gaming Commission of Ontario (AGCO) is introducing updates to the iAGCO on-line platform to make it simpler for licensees, registrants, and authorization holders to obtain updates and the data they want. These modifications mirror AGCO’s dedication to enhancing and modernizing our processes and delivering a better stage of service for our prospects.

Starting March 30, 2026, AGCO licensees, registrants, and authorization holders will see their default technique of communication with the AGCO routinely modified to electronic mail. To help this alteration, prospects can even have the ability to replace their contact data straight inside the iAGCO platform. 

What is altering

Email-first communication: Using electronic mail because the default communication technique ensures prospects obtain regulatory and account updates shortly, reliably, and securely.

• All present iAGCO prospects beforehand receiving correspondence by means of mail, telephone, or fax will likely be switched to electronic mail as their default technique of communication, if an electronic mail tackle is listed on their account.
• Customers with no electronic mail tackle listed on file will likely be contacted utilizing their earlier most popular technique of contact and requested to supply one.
• All new iAGCO prospects will routinely have their technique of contact set to electronic mail.

Editable contact particulars: Customers will have the ability to replace their very own contact data at their comfort straight within the iAGCO platform, enhancing the general person expertise.

• iAGCO prospects can replace their private and enterprise contact particulars inside the platform, together with guaranteeing their electronic mail tackle is appropriate.
• Contact data might be up to date by choosing the brand new “Edit” hyperlink beneath My Applicant Information, within the My Profile part of the iAGCO dashboard.

What this implies for you

These enhancements will streamline administrative duties and make it simpler for licensees, registrants, and authorization holders to give attention to their core enterprise operations. 

• Timely communication and sooner selections: Email permits sooner outreach to prospects when an motion is required, supporting faster processing of purposes and renewals and lowering wait occasions attributable to missed or delayed mail.
• Simplified updates to buyer data: Customers can replace their private data straight in iAGCO with no need to contact the AGCO or submit a change software. These updates take impact instantly.
• Improved buyer expertise: Having up-to-date contact data and an email-first communication strategy reduces administrative back-and-forth when data is lacking or outdated.

What is required

The change to email-first communication will take impact routinely on March 30, 2026. After this date, AGCO correspondence will likely be despatched to the e-mail tackle on file for every Individual or Non-Individual applicant beneath your iAGCO profile. 

Customers ought to log into iAGCO to make sure that their applicant electronic mail tackle is updated.

If your applicant electronic mail tackle is already updated, no additional motion is required.  

Note: If you require an lodging or can not entry electronic mail, please contact AGCO Customer Service to debate out there choices.

For directions on updating your contact data, please see Tip Sheet: Updating your applicant contact data in iAGCO.

Questions

For extra data, please contact AGCO Customer Service through the iAGCO on-line portal
or name Monday to Friday from 8:30 a.m. to five:00 p.m. at 416-326-8700 or toll-free at 1-800-522-2876.