Entry Navigator – Way of life and Wellness Clinic

We’ve made a variety of progress since opening the doorways in 1942, however one factor has by no means modified – our dedication to serve, heal, lead, educate, and innovate.  We imagine that each award earned, each file damaged and each affected person helped is due to the devoted staff who fill our hallways. 

At Ochsner, whether or not you’re employed with sufferers day by day or assist those that do, you’re making a distinction and that issues.  Come make a distinction at Ochsner Health and uncover your future in the present day! 

This job is chargeable for managing high-end entry navigation, often known as referral administration, companies for key areas whereas offering distinctive customer support. Additionally, this job will present entry navigation assist by way of referral administration by way of digital work queues and cellphone capabilities. Furthermore, this job will work collaboratively with assets such because the Regional Referral Center, and/ or Clinic Concierge

To carry out this job efficiently, a person should be capable to carry out every important responsibility satisfactorily. The necessities listed beneath are consultant of the information, ability, and/or means required. Reasonable lodging could also be made to allow certified people with disabilities to carry out the important duties.

This job description is a abstract of the first duties and duties of the job and place. It isn’t supposed to be a complete or all-inclusive itemizing of duties and duties. Contents are topic to vary on the firm’s discretion.

Education 

Required – High School diploma or equal

Preferred – Bachelor’s diploma.  Additional levels, enterprise coaching expertise and/or certifications could also be mixed to satisfy minimal {qualifications}

Work Experience

Required – 2 years’ expertise in appointment scheduling, customer support, or associated subject

Knowledge Skills and Abilities (KSAs)

• Must have pc expertise and dexterity required for knowledge entry and retrieval of knowledge.
• Effective verbal and written communication expertise and the flexibility to current info clearly and professionally.
• Must be proficient with Windows-style purposes, numerous software program packages particular to function and keyboard.
• Strong interpersonal expertise.
• Good time administration expertise.
• Ability to work collaboratively with numerous departments.
• Ability to train sound judgment in dealing with troublesome/escalated conditions.

Job Duties

• Performs direct outreach to focused sufferers and schedules appointments as requested, whereas partnering with inner departments and leaders to handle entry.
• Manages and coordinates referrals by way of on-line work queues.
• Provides glorious customer support and entry navigation assist to each sufferers and suppliers by way of net instruments.
• Develops and maintains organized file preserving methods as wanted to facilitate the move and retrieval of knowledge.
• Works collaboratively with medical departments to satisfy the wants of sufferers.
• Other associated duties as required.

The above statements describe the final nature and degree of labor solely. They will not be an exhaustive checklist of all required duties, duties, and expertise. Other duties could also be added, or this description amended at any time.

Remains educated on present federal, state and native legal guidelines, accreditation requirements or regulatory company necessities that apply to the assigned space of duty and ensures compliance with all such legal guidelines, rules and requirements.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, together with the instant reporting of any recognized or suspected unethical or questionable behaviors or conduct; affected person/worker security, affected person privateness, and/or different compliance-related considerations.

The employer is an Equal Opportunity Employer. All certified candidates will obtain consideration for employment with out regard to race, colour, faith, intercourse, sexual orientation, gender id, nationwide origin, protected veteran standing, or incapacity standing.

Physical and Environmental Demands
The bodily calls for described listed here are consultant of people who have to be met by an worker to efficiently carry out the important capabilities of this job.  Reasonable lodging could also be made to allow people with disabilities to carry out the important capabilities.

Medium Work – Exerting 20 to 50 kilos of pressure often, and/or 10 to 25 kilos of pressure steadily, and/or higher than negligible as much as 10 kilos of pressure always to maneuver objects.   (Constantly: exercise or situation exists 2/3 or extra of the time) to maneuver objects. Physical demand necessities are in extra of these for Sedentary Work. Even although the burden lifted could also be solely a negligible quantity, a job ought to be rated Light Work: (1) when it requires strolling or standing to a big diploma; or (2) when it requires sitting more often than not however entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a manufacturing price tempo entailing the fixed pushing and/or pulling of supplies regardless that the burden of these supplies is negligible. NOTE: The fixed stress and pressure of sustaining a manufacturing price tempo, particularly in an industrial setting, might be and is bodily demanding of a employee regardless that the quantity of pressure exerted is negligible.

Mechanical lifting gadgets (carts, dollies, and many others.) or staff lifts ought to be utilized.
Must be capable to sit for extended durations of time.
Must be capable to stoop, bend, attain and seize with arms and arms, handbook dexterity.

Normal routine includes no publicity to blood, physique fluid or tissue and as a part of their employment, incumbents will not be referred to as upon to carry out or help in emergency care or first help.

There is not any occupational danger for publicity to communicable ailments.

Because the incumbent works inside a healthcare setting, there could also be occupational danger for publicity to hazardous medicines or hazardous waste inside the setting by way of receipt, transport, storage, preparation, shelling out, administration, cleansing and/or disposal of contaminated waste. The danger degree of publicity could improve relying on the important job duties of the function.

Are you able to make a distinction? Apply Today!

Ochsner Health doesn’t contemplate a person an applicant till they’ve formally utilized to the open place on this careers web site.

Please discuss with the job description to find out whether or not the place you have an interest in is distant or on-site.Individuals who reside in and can work from the next areas will not be eligible for distant work place: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our website accessible to all customers.  If you wish to contact us concerning the accessibility of our web site, or in the event you want an lodging to finish the applying course of, please contact our HR Employee Solution Center at 504-842-4748 (choose choice 1) or careers@ochsner.org. This contact info is for lodging requests solely and can’t be used to inquire in regards to the standing of purposes.

Ochsner is an equal alternative employer. All certified candidates will obtain consideration for employment with out regard to any legally protected class, together with protected veterans and people with disabilities.