Job Function: the Assistant Director, Travel Operations helps dependable, excessive‑high quality execution of NCAA championship journey via arms‑on operational coordination, coverage utility, and vendor engagement. This position performs a essential half in making certain constant journey requirements, well timed concern decision, and monetary integrity throughout championship journey applications.
Serving as a key execution companion to journey management and distributors, the Assistant Director supplies day‑to‑day operational help throughout peak championship intervals, contributes to steady enchancment efforts, and helps defend the coed‑athlete expertise by lowering disruption threat and execution points. The position operates with a excessive diploma of accountability and judgment whereas partnering carefully with inside stakeholders and exterior journey suppliers.
Job Responsibilities:
Championship Travel Execution
- Support day‑to‑day execution of NCAA industrial and constitution air journey operations, together with championship group journey, officers, employees, and committee journey.
- Serve as an operational lead for assigned championship journey applications, with a main execution emphasis on Division II and Division III championships.
- Exercise judgment and choice‑making authority for routine operational journey points throughout peak championship intervals, escalating complicated issues as acceptable.
- Provide further execution help throughout peak Division I championship intervals, together with WBIT, NIT, Selection Sunday, and early‑spherical match exercise.
- Maintain on‑name availability throughout essential championship journey home windows to make sure well timed concern decision and continuity of service.
- Partner with championships employees and inside stakeholders to align journey execution with competitors schedules, web site logistics, and scholar‑athlete wants.
- Coordinate carefully with journey administration corporations, floor transportation suppliers, and housing companions to make sure correct execution and repair success.
Policy Execution & Issue Resolution
- Apply, interpret, and help constant execution of NCAA journey insurance policies throughout assigned championships.
- Resolve day‑to‑day journey points associated to air, floor, lodging, and expense exercise whereas documenting choices and outcomes.
- Escalate delicate or precedent‑setting points to senior journey management with clear context and really helpful actions.
Financial Integrity & Operational Support
- Support committee and governance committees on championship enhancements, sports activities committee initiatives and strategic planning efforts.
- Support correct monetary monitoring and documentation associated to championship journey exercise.
- Assist with concern investigation, billing evaluation, and documentation wants in coordination with Finance and journey management.
- Help guarantee journey exercise aligns with price range expectations, monetary controls, and audit necessities.
- Support management critiques by compiling operational insights associated to price drivers, disruptions, and execution challenges.
- Other duties as assigned
Job Requirements:
- Education required: highschool diploma or equal. Bachelor’s diploma strongly most well-liked.
- 2-4 years of expertise in customer support or associated area. 4+ years most well-liked.
- Ability to speak successfully, each orally and in writing.
- Bachelor’s diploma in enterprise administration, sports activities administration, operations administration, or a associated area.
- 2-4 years of expertise supporting operations, logistics, or service supply in a quick paced, time delicate setting.
- Experience contributing to execution of large-scale occasions or applications involving a number of inside and exterior stakeholders.
- Familiarity working with third occasion service suppliers corresponding to journey administration corporations, transportation distributors, or comparable companion pushed working fashions.
- Strong organizational, communication, and downside fixing expertise with the power to make sound choices beneath strain.
- Demonstrated means to constantly apply insurance policies and procedures whereas exercising sensible judgment in actual time conditions.
- Ability to interpret operational and monetary info to help concern decision and management choice making; expertise working with enterprise monetary or reporting methods most well-liked.
- Proficiency with commonplace enterprise instruments, together with Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams); expertise with journey or expense platforms a plus.
- Willingness and talent to be on name and work prolonged or non-standard hours throughout peak championship intervals.
- Ability to journey as wanted, with seasonality aligned to championship help necessities.
Key Competencies:
- Effective Communication | Can alternate concepts, ideas, opinions, data, and information in order that the message is known with readability and function.
- Accountability | Holds self and others accountable for measurable high-quality, well timed, and cost-effective outcomes. Determines aims, units priorities, and delegates work. Accepts duty for errors. Complies with established management methods and guidelines.
- Resourcefulness | The means to creatively address troublesome conditions, or uncommon issues. It is about problem-solving and getting issues finished within the face of obstacles and constraints.
- Drive for Results | Can be counted on to constantly accomplish work successfully and effectively, may be very bottom-line oriented, steadfastly pushes self and others for outcomes.
- Problem Solving | Identifies and analyzes issues; weighs relevance and accuracy of data; generates and evaluates various options; makes suggestions.
Core Values:
- LEADERSHIP| We actively hear and frequently attempt to supply important options, counsel and advocacy for student-athletes and intercollegiate athletics.
- INCLUSION| We search and incorporate totally different views and experiences to drive innovation and influence.
- COMMUNICATION| We decide to an setting of openness to construct belief and make well timed choices.
- COLLABORATION| We work collectively, primarily based on mutual respect, to steer and serve our stakeholders.
- ACCOUNTABILITY| We take possession for our actions and outcomes so as to add worth on daily basis.
EducationRequired
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