This web page was created programmatically, to learn the article in its unique location you may go to the hyperlink bellow: https://www.onlinejobs.ph/jobseekers/job/Customer-Support-Agent-Italian-E-commerce-Fashion-Lifestyle-1670706and if you wish to take away this text from our website please contact us [ad_1] We are Giovanni & Alba, an Italian trend and life-style e-commerce model promoting footwear and attire. We are searching for a Customer Support Agent to hitch our small however rising workforce.
 Responsibilities:Respond to buyer e mails and messages in Italian (and sometimes English)
 Handle order inquiries, monitoring updates, returns, refunds and complaints
 Use our inside CS instruments and Shopify to search for orders and supply correct info
 Follow our response templates and pointers whereas preserving a heat, private toneRequirements:Previous expertise in buyer assist (minimal 1 yr)
 Experience in trend, attire or e-commerce CS is a powerful plus
 Fluent in Italian (written) — that is obligatory
 Familiar with instruments akin to Shopify, Zendesk, Zoho Desk, Gorgias or related
 Reliable, proactive and in a position to work independently
 Good written communication expertise — skilled however pleasant toneSelection course of:Application with brief solutions to screening questions
 Short video introduction (2–3 minutes)
 10-minute name with the workforceScreening questions (please reply in your utility):Do you will have expertise in buyer assist? If sure, what number of years and in what business?
 Have you labored in trend, clothes or footwear e-commerce earlier than?
 What CS instruments and software program have you ever used? (e.g. Shopify, Zendesk, Gorgias, Zoho, and so on.)
 A buyer messages saying their order is taking too lengthy to reach and they're pissed off. How would you deal with this?
 Please ship a brief video (2–3 minutes) introducing your self and explaining why you'll be a great match for this function. This is obligatory — purposes with out a video is not going to be thought-about.We are a remote-first workforce and this can be a part-time place. We supply $3.50/hour to start out, with potential to develop primarily based on efficiency. [ad_2] This web page was created programmatically, to learn the article in its unique location you may go to the hyperlink bellow: https://www.onlinejobs.ph/jobseekers/job/Customer-Support-Agent-Italian-E-commerce-Fashion-Lifestyle-1670706and if you wish to take away this text from our website please contact us