My first and ONLY expertise with Costco Journey has been a nightmare thus far. San Francisco Worldwide Airport has introduced they’re repairing the bottom and repaving their important departure/touchdown strip. Costco has been totally unaccommodating in serving to us keep away from the nightmare that’s SFO proper now. My flights are booked and over the past three days over 1400 flights have been canceled or delayed. Being proactive, I would like to vary my flights to and from one other close by airport. Their first answer was to inform me to purchase a back-up ticket on South West as insurance coverage. I refused to do this. That is an absurd suggestion. She refused to assist me so she transferred me to a supervisor – Tristan.
Tristan, as the primary girl, was good and calm. He provided little or no – his answer was for us to nonetheless fly out of SFO however to scale back the journey by a day to permit an additional day for us to “find” a means house if our flight house had been to be canceled or delayed, however to nonetheless fly out of SFO. No. Unacceptable. My purpose was to keep away from SFO in any respect prices in the course of the development interval. He provided to cancel, however I might have misplaced a ton of cash. I pressed and pressed, and eventually, he agreed to cancel and canopy half of the cancellation. I can say that they’re a minimum of solution-oriented. I ended up shedding $200 on the journey, which is okay although not splendid, however I needed to lose my mood to get that far.
Costco does not give a rattling about their prospects or their experiences, they solely cared in regards to the cash. I’ll seemingly by no means ebook with them once more. This was terrible. They totally anticipated me to stroll right into a horrible scenario that had broad information protection and that was out of my management, and so they could not have cared much less.