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[ad_1] DEAR TRAVEL TROUBLESHOOTER: I stayed at Days Inn in St. Paul, Minnesota, just lately. It was not a nice expertise. The motel was soiled and pungent. I needed to get my room key reset on daily basis or else it wouldn’t work, which was inconvenient. Their workers additionally was not very pleasant, and the morning I checked out they weren't on the entrance desk to assist me however have been exterior smoking. Christopher Elliott, the Journey Troubleshooter A couple of days after my keep, I seen I had a $150 cost on my bank card from Days Inn. I referred to as the motel, and a consultant advised me that it was a cleansing cost. He stated there was blood all around the sheet and pillow in my room. After I left, I didn’t discover any blood anyplace. I requested Days Inn for footage they usually despatched me an image of just a bit blood on some sheets. However the resort didn't present proof that it was from my room. I imagine Days Inn charged me simply to make some extra cash. If they're going to maintain their visitors to such a excessive normal and cost them when one thing occurs that they didn’t learn about, they should maintain the remainder of the motel to the identical normal. Why not maintain it clear and smelling higher and have nicer, friendlier workers and room keys that work for greater than in the future? I would love an entire refund of my Days Inn cleansing charge. Are you able to assist? — Joel Koehn, West Union, Iowa For extra journey protection from the San Francisco Bay Space and past, follow us on TripAdvisor. ANSWER: If Days Inn can’t show you bloodied the sheets in your room, you shouldn’t need to pay $150. And even when it could, I believe the way in which it dealt with your cost leaves one thing to be desired. The resort ought to have contacted you to debate the state of the mattress, and solely after displaying you proof of the harm ought to it have charged you a cleansing charge. As a substitute, it merely charged your card. Days Inn doesn’t disclose its $150 cleansing charge on its web site. However I regarded on the photographs it despatched. There are not any timestamps and nothing that will point out the harm occurred in your room, comparable to a room quantity or a geotag. It didn’t ship you an incident report, both. Days Inn is just asking you to imagine it. I quizzed you about your keep. Did you have got any medical episodes when you have been there? Every other visitors within the room? You didn’t have a lot as a nosebleed, and there have been no further visitors. I’m suspicious of Days Inn’s cleansing cost. I believe a politely worded e-mail to Wyndham Accommodations & Resorts, Days Inn’s company mum or dad, might need helped. I listing the names, numbers and e-mail addresses of the highest executives on my client advocacy web site, Elliott.org. If it doesn’t reply, you possibly can have — and will have — disputed the additional cost in your bank card. Now, I’m not saying cleansing charges are usually not legit. If somebody trashes a resort room, then the property ought to be capable to cost you for the cleanup. However Days Inn didn’t meet even essentially the most fundamental threshold for proving the bloody sheets have been out of your room. I contacted Days Inn in your behalf. It refunded your $150 as a “goodwill gesture.” [ad_2] Source link