CASE points second warning on Triple Lifestyle Marketing after receiving a spike in complaints

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SINGAPORE: The Consumers Association of Singapore (CASE) on Wednesday (Apr 6) issued a second warning towards Triple Lifestyle Marketing, a direct vendor promoting alkaline water techniques, after a spike in complaints. 

It had beforehand issued an alert on Feb 23 final yr towards the corporate following complaints of misleading claims

CASE has since referred Triple Lifestyle Marketing to the Competition and Consumer Commission of Singapore (CCS) for investigations below the Consumer Protection (Fair Trading) Act. 

It additionally suggested shoppers who’ve contractual disputes with the agency to method CASE for help.

Triple Lifestyle Marketing sells long-term upkeep service packages for alkaline water techniques by means of door-to-door gross sales. Customers can decide to pay for the complete package deal of about S$3,000 upfront or by means of month-to-month installments. 

In return, they will obtain a water dispenser, a water filtration system and periodic water filter replacements for the time period of the service settlement, stated CASE. 

“As part of the service agreement, Triple Lifestyle Marketing is also required to repair the water dispenser or water filtration system, if defects occur,” it added.

However, between Nov 1 final yr and Mar 31 this yr, CASE acquired 139 shopper complaints towards Triple Lifestyle Marketing. 

Most of the complaints concerned cases the place shoppers alleged that the agency was both unresponsive to repeated makes an attempt to contact them to rearrange for service requests for alternative of water filters or restore of defective merchandise or didn’t present up for appointments.

“According to some consumers, Triple Lifestyle Marketing did not provide replacements after they had collected the faulty products,” stated CASE.

“This was despite representations by Triple Lifestyle Marketing during the sales process that they would repair the water dispensers or water filtration systems if defects occurred.”

Consumers additionally famous that Triple Lifestyle Marketing made different deceptive claims in the course of the gross sales course of.

“For instance, consumers alleged that Triple Lifestyle Marketing told them that they can pay for the packages via instalments, but subsequently charged them the full amount upfront,” stated CASE.

Just a few different clients complained that that they had acquired used water dispensers or water filter replacements.

In response to shopper complaints, a warning letter was issued to Triple Lifestyle Marketing in July 2020. 

It additionally requested the agency to enter right into a Voluntary Compliance Agreement as supplied below the Consumer Protection (Fair Trading Act) to stop its unfair practices and compensate affected shoppers.

CASE famous that Triple Lifestyle Marketing didn’t signal the settlement. 

It has since referred the agency to the Competition and Consumer Commission of Singapore for investigations below the Act. 

CASE suggested shoppers to do on-line analysis to confirm the standard of the product and monitor document of the corporate earlier than making a purchase order.

It additionally inspired shoppers to patronise direct promoting firms accredited below the CaseTrust-Direct Selling Association of Singapore joint accreditation scheme.

These firms give shoppers the correct to cancel a contract inside a seven day cooling-off interval with out penalty, and in addition presents a full refund if fee has already been made.

CNA has contacted Triple Lifestyle Marketing for remark.


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