Mixology Meets Lifestyle: Experience the Johannesburg Marriott Hotel Melrose Arch Bartender’s Craft!

Execute opening and closing tasks such as preparing necessary supplies and tools, sanitizing all equipment and areas, securing doors, etc. Confirm with the captain or supervisor prior to leaving at the end of your shift. Arrange, stock, and uphold workspaces. Replenish ice, glassware, and paper supplies. Clear soiled items from bar tops and tables. Preserve the tidiness and condition of work environments, bar, bar unit, tables, and other instruments, adhering to all setup protocols. 

Adhere to all company and safety regulations and protocols; immediately report accidents, injuries, and hazardous work conditions to the manager; and complete safety training and certifications. Ensure that uniforms and personal appearance are neat and professional, maintain confidentiality regarding proprietary information, and safeguard company resources. Greet and recognize all guests in accordance with company standards, foresee and address guests’ service requirements, assist individuals with disabilities, and express genuine gratitude to guests. Communicate with others using clear and professional language. Cultivate and sustain positive working relationships with others, and collaborate with the team to achieve shared objectives. Ensure compliance with quality expectations and standards. Read and visually confirm information in various formats (e.g., small print). Stand, sit, or walk for extended durations or for an entire work shift. Move, lift, carry, push, pull, and position objects weighing 50 pounds or less without assistance. Grasp, turn, and manipulate items of different sizes and weights, requiring fine motor skills and hand-eye coordination. Traverse sloped, uneven, or slick surfaces as well as stairs and/or service ramps. Reach both overhead and below the knees, which includes bending, twisting, pulling, and stooping. Execute other reasonable job responsibilities as directed by Supervisors.             

CRITICAL TASKS

Safety and Security

• Adhere to company and department safety and security protocols to ensure a clean, safe, and secure workspace.
• Immediately report work-related accidents or injuries to the manager/supervisor upon occurrence.
• Utilize appropriate equipment, don suitable personal protective garments (PPE), and apply correct lifting techniques when necessary to prevent injury.
• Follow policies and procedures for the secure operation and storage of tools, equipment, and machinery.
• Identify and remedy unsafe work practices or conditions and/or notify management and security/safety personnel.
• Complete requisite safety training and certifications to perform work tasks effectively.

Policies and Procedures

• Safeguard the privacy and security of guests and coworkers.
• Protect company tools, equipment, machinery, or other assets in alignment with company policies and procedures.
• Abide by company and department policies and procedures.
• Ensure that uniforms, nametags, and personal appearance are clean, sanitary, professional, and in compliance with company standards.
• Maintain confidentiality of proprietary materials and information.
• Execute other reasonable job responsibilities as requested by Supervisors.

Guest Relations

• Address guests’ service needs in a professional, positive, and timely manner.
• Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name where possible.
• Assist fellow employees to ensure proper coverage and prompt guest service.
• Express gratitude to guests sincerely and provide a warm farewell.
• Offer support to individuals with disabilities, including helping visually, hearing, or physically-impaired individuals within guidelines (e.g., offering assistance when requested, explaining actions with words, writing directions on paper, moving objects aside, or providing access to Braille or TDD phones).
• Anticipate guests’ service requirements, including inquiring about guests’ needs and observing/listening to guest preferences and responding accordingly whenever feasible.
• Listen actively and react positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and develop trust.
• Engage guests in discussions regarding their stay, property services, and local attractions/offerings.

Communication

• Address guests and co-workers using clear, suitable, and professional language.
• Discuss work-related subjects, activities, or issues with coworkers, supervisors, or managers discreetly and quietly to avoid public areas.
• Engage in conversation with and listen to other employees to effectively share information.

Collaboration

• Support all co-workers and treat them with dignity and respect.
• Work collaboratively with others to foster a team-oriented environment and achieve common goals.
• Build and maintain constructive and positive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Read and visually confirm information in various formats (e.g., small print).
• Stand, sit, or walk for prolonged periods or for the entirety of a work shift.
• Move, lift, carry, push, pull, and position objects weighing 50 pounds or less without assistance.
• Grasp, turn, and manipulate items of varying sizes and weights, necessitating fine motor skills and hand-eye coordination.
• Navigate sloped, uneven, or slick surfaces.
• Ascend and descend stairs and/or service ramps.
• Extend both overhead and below the knees, which includes bending, twisting, pulling, and stooping.

General Food and Beverage Services

• Maintain cleanliness of work areas throughout the day by practicing clean-as-you-go methods.
• Inform management of maintenance repair issues.
• Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
• Follow appropriate procedures when serving alcoholic beverages (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
• Assist your own and other departments as needed to guarantee exceptional service to guests.

Closing

• Complete closing tasks, including storing all reusable goods, breaking down items, cleaning all equipment and areas, returning equipment to proper places, securing refrigerators, restocking goods, turning off lights, locking doors, and completing the daily cleaning checklist.
• Confirm with captain or supervisor before departing at the end of your shift.

Beverage/Coffee Cart

• Set up, stock, and maintain work areas.

CRITICAL COMPETENCIES

Interpersonal Skills

• Teamwork
• Diversity Relations
• Customer Service Orientation
• Interpersonal Skills

Communications

Personal Attributes

• Dependability
• Integrity
• Presentation
• Positive Demeanor

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

No related work experience is required

Supervisory Experience

No supervisory experience is required